Mastering Microsoft Outlook 2019 – Online Training Course – CPDUK Certified

Mastering Microsoft Outlook 2019 – Online Training Course - CPDUK Accredited.

Welcome to our online Mastering Microsoft Outlook 2019 training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Mastering Microsoft Outlook 2019

Teacher - Peggy Ward 

Learner - Rebecca Heiss

This Mastering Microsoft Outlook 2019 includes all topics covered in “Mastering Outlook 2019 – Basics” and “Mastering Outlook 2019 – Advanced”. Peggy Ward will train you to use Outlook to manage your email better, send and receive emails, handle incoming messages, and create meeting invitations and collect responses in this course.

Entry requirements - no prerequisites required

Assessment type - Complete end of course assessment (80% needed to pass and gain CPD certificate)

Certification/Qualification - Downloadable CPD certified certificate

Cost(s) of assessment and certification - Assessment and certification costs included in the course price

Course accreditation - CPD Certification Service (CPDUK)

Who is the course for?

This online Mastering Microsoft Outlook 2019 training course is suitable for learners who want to learn how to use these and other tools to get more done and increase their productivity.

What is covered in this course?

This online Mastering Microsoft Outlook 2019 training course covers the following:

• Unit 1: Introduction
• Unit 2: Navigating the Interface
• Unit 3: Working with messages - Part 1
• Unit 4: Working with Messages - Part 2
• Unit 5: Accessing help
• Unit 6: Adding message recipients
• Unit 7: Checking spelling & grammar
• Unit 8: Formatting message content
• Unit 9: Attaching files & items
• Unit 10: Receiving attachments
• Unit 11: Adding illustrations
• Unit 12: Managing automatic message content
• Unit 13: Customising reading options
• Unit 14: Tracking messages
• Unit 15: Marking messages - Categories
• Unit 16: Marking Messages - Flags
• Unit 17: Organising with folders
• Unit 18: Managing contacts
• Unit 19: Managing contact groups
• Unit 20: Viewing contacts
• Unit 21: Viewing the calendar
• Unit 22: Creating appointments
• Unit 23: Scheduling meetings
• Unit 24: Creating tasks
• Unit 25: Creating notes
• Unit 26: Modifying message properties
• Unit 27: Adding email accounts
• Unit 28: Customising options
• Unit 29: Sorting messages
• Unit 30: Filtering messages
• Unit 31: Searching and search folders
• Unit 32: Managing junk email
• Unit 33: Managing mailbox size
• Unit 34: Using automatic replies
• Unit 35: Using message rules
• Unit 36: Using quick steps
• Unit 37: Setting calendar options
• Unit 38: Managing additional calendars
• Unit 39: Managing meeting responses
• Unit 40: Importing and exporting contacts
• Unit 41: Using electronic business cards
• Unit 42: Assigning tasks
• Unit 43: Delegating folder access
• Unit 44: Sharing your calendar
• Unit 45: Sharing your contacts
• Unit 46: Using auto-archive
• Unit 47: Using online archive.

Mastering Microsoft Outlook 2019 – Online Training Course - CPDUK Accredited.

Course aims 

This Mastering Microsoft Outlook e-learning course aims to help learners :

• Develop an appreciation of the role  of Microsoft Outlook 2019 in boosting your confidence in managing email, create meeting invitations and responses as well as managing one’s contacts
• Realise the role of Microsoft Outlook as an effective tool to increase productivity and as a timesaver.

Learning objectives

On completion of this Mastering Microsoft Outlook eLearning course, the learner will be able to:

• Navigate the Outlook 2019 interface and send, reply to, forward, and print emails
• Customise your view in a way that works best for you to read and organise your emails
• Create appointments, events, and meetings, and learn to manage multiple calendars
• Customise your instance of Outlook to work for your preferences by setting a start folder, customising the ribbon, adding commands to the Quick Access Toolbar, creating custom views with sorting and filtering, and creating Search Folders
• Automate message management with Automatic Replies, Conditional Formatting, Rules, and Quick Steps
• Delegate by assigning tasks or delegating access to your Outlook folders.

Learning outcomes

Once you have completed this Mastering Microsoft Outlook e-learning course,  the learner Navigate the Outlook 2019 interface and send, reply to, forward, and print emails.

• Send and receive attachments from your local drive and online locations
• Access Help options include searching for articles and training videos and contacting support, and easily locating features through searching
• Professionally format your emails by using text formats, pictures, illustrations, styles, and themes
• Apply automatic formatting to emails
• Get organised with categories, flags, and folders
• Customise your view in a way that works best for you to read and organise your emails
• Manage your contact lists and tasks within the Outlook interface
• Modify Message Properties to set the Importance or Sensitivity or adjust delivery options like having replies sent to someone else
• Automate message management with Automatic Replies, Conditional Formatting, Rules, and Quick Steps
• Manage multiple calendars, including customised work days and hours and Calendar Groups
• Collaborate with others by sharing your Contacts or Calendars
• Describe the difference between auto-archive and online archive.

Why is this online Mastering Microsoft Outlook 2019 training course essential?

Essential knowledge and skills on managing your email, meetings as well as contacts will ease your day. In addition, you can save your precious day by learning how to organise your tasks and learn how to assign some tasks effectively.

Mastering Microsoft Outlook 2019 – Online Training Course - CPDUK Accredited.

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Complete 'End of Course Assessment'

After completing the end of course assessment with a passing rate of 80%, you will be able to download, save and/or print a quality assured CPD certificate.

Save or print your certificate from your device

You will be able to print or save your quality assured certificate in PDF format from your learner profile.

Posted certificate

If you require a hard copy of your certificate, this will cost £8.00. The certificate will be dispatched to you within 48 hours of completing the course.

Certificate renewal

This certificate does not have an expiration date. However, based on industry best practice guidelines, the recommended renewal period for the training is three years. The recommended renewal date will be indicated on your certificate.

Course accreditation

All our eLearning courses and training programmes are externally peer-reviewed and approved by the CPD Certification Service (CPDUK). These courses comply with the universally accepted Continuous Professional Development (CPD) guidelines. Our CPD certificates are recognised internationally and can be used to provide evidence for compliance and audit.

Career path

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.

Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).

Is there an end of course assessment?

Yes, there is an end of course assessment. After completing the learning materials, you will be redirected to the ‘End of Course Assessment’ section.

How many questions am I required to answer?

You will be asked to answer 20 questions. These questions are a combination of single and multiple choice questions, reordering answers, filling in the blanks and open answers.

What is the pass mark for this course?

To pass the end of course assessment, you must achieve a passing rate of 80% or more.

If I fail, how many times can I take the end of course assessment?

You can retake the end of course assessment as many times as required.

Do I get charged for reattempting the end of course assessment?

No. There will be no extra charges for reattempting the end of course assessment.

Do I get a certificate once I have passed the course?

Yes, you can download a digital CPD certificate in PDF format after completing the end of course assessment. You can save or print your certificate from your learner profile.

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How do I book this course?

To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

What if I am booking the course for someone else?

If you are booking the course for someone else, please state their name(s) in the 'notes' section of the basket. You will be able to enrol the course to the learner from your profile.

How do I access my learning materials?

Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

How does the course work?

Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a 'knowledge check' section. This section helps the learners remember what they have learnt.

Do I need a computer to complete this course?

Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

How long does it take to complete this course?

These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

What is the deadline to complete this course?

There is no deadline for completion. The course will expire from a learner's account after 365 days, whether it has been accessed or not.

Do I complete the end of course assessment online?

Yes. All end of course assessments are completed online.

What is the passing rate for this course?

Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

When will I get my certificate?

To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

Where will I find my certificate?

Obtained certificates can be downloaded from the learner's profile page.

What is your refund policy?

We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.

To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

Will I be able to access learning materials on multiple devices, such as tablets and mobile phones?

Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, such as iPads, iPhone and Android mobile phones.

Is a specific internet web browser recommended to complete this course?

For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

How long do learners have to complete a course?

There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

How many CPD hours or CPD points is this course worth?

The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

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