Handling a Difficult Customer – Online Course – CPDUK Accredited

Handling a Difficult Customer – Online Course – CPDUK Accredited

Handling a Difficult Customer - Online Training Course - CPDUK Accredited - Mandatory Compliance UK -

Handling a Difficult Customer – Online Course – CPDUK Accredited

£19.99

In stock

£19.99

Mandatory Compliance is a leading UK provider of accredited online training courses for health and social care professionals and organisations that are approved by the CPD Certification Service (CPDUK), RoSPA, IATP, IFE, IIRSM and Gatehouse Awards.

  • Overview
  • Objectives
  • Assessment & Certification
  • Why Choose Us?
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Handling a Difficult Customer - Online Training Course - Intermediate Level - CPDUK Accredited.

Handling a Difficult Customer -Intermediate Level - eLearning Course - Mandatory Compliance UK -Welcome to our online Handling a Difficult Customer training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Customer service is a prime position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, learners can effectively deal with the most challenging customers, and both parties can end the conversation satisfied.

Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our online Handling a Difficult Customer training course, learners will learn stress management skills, how to build rapport, and recognising specific body language. 

By utilising our online Handling a Difficult Customer training course, learners will see an increase in customer service, productivity, and a decrease in unhappy customers. Learners will be provided with a robust skillset, including in-person and over the phone techniques, addressing complaints, and generating return business.

Entry requirements - No prerequisites required

Assessment type - Complete end of course assessment (80% needed to pass and gain CPD certificate)

Certification/Qualification - Downloadable CPD certified certificate

Cost(s) of assessment and certification - Assessment and certification costs included in the course price

Course accreditation - CPD Certification Service (CPDUK)

Who is the course for?

This online Handling a Difficult Customer training course is suitable for those who want to improve positive ways on how to react to negative customers and leave the customer satisfied and as a returning customer increasing excellent customer service, productivity, and a decrease in unhappy customers.

What is covered in this course?

This online Handling a Difficult Customer training course includes the following:

  • Module One: Getting Started
  • Module Two: The Right Attitude Starts with You
  • Module Three: Internal Stress Management
  • Module Four: External Stress Management
  • Module Five: Transactional Analysis
  • Module Six: Why are Some Customers Difficult?
  • Module Seven: Dealing with the Customer Over the Phone
  • Module Eight: Dealing with the Customer In-Person
  • Module Nine: Sensitivity in Dealing with Customers
  • Module Ten: Scenarios of Dealing with a Difficult Customer
  • Module Eleven: Following up With a Customer Once You Have Addressed Their Complaint
  • Module Twelve: Wrapping Up
Handling a Difficult Customer - Online Training Course - CPDUK Accredited - Mandatory Compliance UK -
Handling a Difficult Customer - Online Training Course - Intermediate Level - CPDUK Accredited.

Handling a Difficult Customer - eLearning Course - Mandatory Compliance UK - (2)Course aims and objectives

With our online Handling a Difficult Customer e-learning course, learners will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through our comprehensive Handling a Difficult Customer e-learning course, learners will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

Learning outcomes

The learning outcomes of this online Handling a Difficult Customer training course are to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathise
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances.

Why is this Handling a Difficult Customer course essential?

How do you provide quality customer service when you’re faced with a bad attitude?

Successful businesses don’t just sell products. Today, quality customer service may be what differentiates a company from its rivals. Businesses with poor customer service risk losing revenues, profits and even going out of business.

But retail pros know that they’re going to be dealing with angry customers, the very customers who make offering high-quality service difficult. This online course helps you to understand different types of angry customers and how to deal with them as a customer service representative.

Handling a Difficult Customer - Online Training Course - CPDUK Accredited - Mandatory Compliance UK -
Handling a Difficult Customer - Online Training Course - Intermediate Level - CPDUK Accredited.
Health & Social Care eLearning Courses - Online Training Courses - Leading UK Providers - CPDUK Accredited
Online Health and Social Care Training Courses

After completing the end of course assessment with a passing rate of 80%, you will be able to download, save and/or print a quality assured CPD certificate.

You will be able to print or save your quality assured certificate in PDF format from your learner profile.

If you require a hard copy of your certificate, this will cost £8.00. The certificate will be dispatched to you within 48 hours of completing the course.

This certificate does not have an expiration date. However, based on industry best practice guidelines, the recommended renewal period for the training is three years. The recommended renewal date will be indicated on your certificate.

All our eLearning courses and training programmes are externally peer-reviewed and approved by the CPD Certification Service (CPDUK). These courses comply with the universally accepted Continuous Professional Development (CPD) guidelines. Our CPD certificates are recognised internationally and can be used to provide evidence for compliance and audit.

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.

Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).


Yes, there is an end of course assessment. After completing the learning materials, you will be redirected to the ‘End of Course Assessment’ section.

You will be asked to answer 20 questions. These questions are a combination of single and multiple choice questions, reordering answers, filling in the blanks and open answers.

To pass the end of course assessment, you must achieve a passing rate of 80% or more.

You can retake the end of course assessment as many times as required.

No. There will be no extra charges for reattempting the end of course assessment.

Yes, you can download a digital CPD certificate in PDF format after completing the end of course assessment. You can save or print your certificate from your learner profile.
Online Health and Social Care Training Courses - E-Learning Providers - CPDUK Accredited elearning Courses

 

Online Health and Social Care Training Courses - E-Learning Providers - CPDUK Accredited elearning Courses.
Health & Social Care eLearning Courses - Online Training Courses - Leading UK Providers - CPDUK Accredited

Health and Social Care Training Courses

The Mandatory Training Group is an accredited and trusted leading provider of statutory and mandatory training for health and social care providers across all UK regions.

Established by qualified health and social care professionals, we have extensive experience in various NHS, private and education sectors. Click here to see our full range of accredited courses, programmes and qualifications.


Staff working in health and social care environments must ensure that they complete appropriate statutory and mandatory training to provide safe and effective services.

Our health and social care training courses, programmes and qualifications were designed to provide effective learning and development opportunities for staff at all levels. Our packages include induction training, statutory and mandatory courses and continuing professional development (CPD).


Our statutory, mandatory and specialist health and social care training courses are delivered in line with the relevant UK legislation and recommended practice and standards including:

  • Continuing Professional Development (CPD)
  • Care Quality Commission (CQC)
  • Health and Safety Executive (HSE)
  • National Institute for Health and Clinical Excellence (NICE)
  • Qualifications and Credits Framework (QCF).

We provide over 500 online CPD accredited training courses, programmes and qualifications. These course materials were developed to meet the needs of individuals and organisations from both the NHS and private sectors.

Some of the key benefits include health and social care workers to meet both their responsibilities and job roles, which are ideal for induction, awareness, knowledge and refresher training.

  • Online, self-paced training
  • 24-hour learner support
  • High-quality interactive courses
  • Intuitive learning management system
  • Complete modules within 1-2 hours
  • Meet organisational mandatory training needs
  • Meet training requirements for statutory training
  • Instant digital CPD certificates on completion
  • Meet current UK legislation and guidelines
  • Over 500 CPD courses covering multiple business sectors
  • Free blended learning environment (BLE) for all organisations.

You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.

Our courses utilise responsive design features, making them available on any device of your choice.


Online email and chat support are available to enrolled students while studying to help clarify any questions.

All the courses are accredited by the CPD Certification Service (CPDUK). The Mandatory Training Group is an accredited corporate provider of E-Learning courses, programmes and qualifications across all sectors. Click here to see our CPDUK accreditation.

The CPD certificates, awarded upon successful completion, can be used to log your hours against.

Online Health and Social Care Training Courses - E-Learning Providers - CPDUK Accredited elearning Courses

 

Online Health and Social Care Training Courses - E-Learning Providers - CPDUK Accredited elearning Courses.
Health & Social Care Mandatory Training Courses

To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

If you are booking the course for someone else, please state their name(s) in the 'notes' section of the basket. You will be able to enrol the course to the learner from your profile.

Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a 'knowledge check' section. This section helps the learners remember what they have learnt.

Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

There is no deadline for completion. The course will expire from a learner's account after 365 days, whether it has been accessed or not.

Yes. All end of course assessments are completed online.

Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

Obtained certificates can be downloaded from the learner's profile page.

We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.

To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.


Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, such as iPads, iPhone and Android mobile phones.

For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

 

Online Health and Social Care Training Courses - E-Learning Providers - CPDUK Accredited elearning Courses.

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Health & Social Care Training Providers - UK Accredited
Average rating:  
 15 reviews
by Nikki _Easton on Health & Social Care Training Providers - UK Accredited
Good
What did you like most about the course?: The content was extensive enough to give a really good idea how to handle difficult customers.
Would you recommend this course to your colleagues?: Yes

I enjoyed this course and found some useful tips to improve my experience of dealing with challenging people.

by Tracey_Finch on Health & Social Care Training Providers - UK Accredited
handling a difficult customer
What did you like most about the course?: easy to understand
Would you recommend this course to your colleagues?: Yes

brilliant

by Helen Rudd on Health & Social Care Training Providers - UK Accredited
Course Review
What did you like most about the course?: Case studies and examples. Also looking at yourself and not just the customer
Would you recommend this course to your colleagues?: Yes

Over a good experience.

by Emma_Daniels on Health & Social Care Training Providers - UK Accredited
Handling a Difficult Customer
What did you like most about the course?: It wasn't too long
Would you recommend this course to your colleagues?: No

The course doesn't offer actual ways of solving issues and ways of de-escalating situations. Face-to-face training with scenarios related to your workplace would be much more useful.

by Debbie_Mills on Health & Social Care Training Providers - UK Accredited
handling customers
What did you like most about the course?: nothing
Would you recommend this course to your colleagues?: No

Disappointed and a lot not relevant to our job

by Rhian_Davies on Health & Social Care Training Providers - UK Accredited
Handling a Difficult Customer
What did you like most about the course?: Assessment
Would you recommend this course to your colleagues?: Yes

Quite a lengthy course and time consuming.

by Christine_Prickett on Health & Social Care Training Providers - UK Accredited
Good
What did you like most about the course?: there were only 10 questions
Would you recommend this course to your colleagues?: Yes

very good

by Steve_McMahon on Health & Social Care Training Providers - UK Accredited
Handling A Difficult Customer
What did you like most about the course?: entertaining and informative
Would you recommend this course to your colleagues?: Yes

good course, I actually learned and enjoyed it.

by Annita_Turner on Health & Social Care Training Providers - UK Accredited
Handling A Difficult Customer
What did you like most about the course?: lots of information could be broken down more
Would you recommend this course to your colleagues?: No

okay

by Cathy _Innes on Health & Social Care Training Providers - UK Accredited
handling a difficult customer
What did you like most about the course?: the case studies
Would you recommend this course to your colleagues?: Yes

overall very interesting

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