CSTF Non-Clinical Conflict Resolution – Level 1 – CPDUK Accredited
£19.99
Mandatory Compliance is a leading UK provider of accredited online training courses for health and social care professionals and organisations that are approved by the CPD Certification Service (CPDUK), RoSPA, IATP, IFE, IIRSM and Gatehouse Awards.
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CSTF Non-Clinical Conflict Resolution – Level 1 – Online Training Course - CPDUK Accredited.
Welcome to our online CSTF Non-Clinical Conflict Resolution training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
Conflicts in workplaces can harm workers’ relationships, resulting in poor working teamwork resulting in low productivity. This online CSTF Non-Clinical Conflict Resolution training course will teach learners to resolve conflict amicably.
Entry requirements - No prerequisites required
Assessment type - Complete end of course assessment (80% needed to pass and gain CPD certificate)
Certification/Qualification - Downloadable CPD certified certificate
Cost(s) of assessment and certification - Assessment and certification costs included in the course price
Course accreditation - CPD Certification Service (CPDUK)
Who is the course for?
This CSTF Non-Clinical Conflict Resolution e-learning course is suitable for the following:
- Factory workers
- Care homes staff
- Domiciliary
- Residential staff
- Health and social care staff
- Carers
- Hospital clerks
- Cleaners.
What is covered in this course?
This online CSTF Non-Clinical Conflict Resolution training course covers the following:
- Introduction
- Chapter 1 – Key definitions
- Chapter 2 – Causes of conflict
- Chapter 3 – Assault
- Chapter 4 – Avoiding conflict
- Chapter 5 – Recognising non-verbal signs
- Chapter 6 – Communication breakdown
- Chapter 7 – De-escalation
- Chapter 8 – Lone working
- Chapter 9 – Dealing with a conflict situation
- Chapter 10 – Your personal safety
- Chapter 11 – Module summary.
CSTF Non-Clinical Conflict Resolution - Level 1 - Online Training Course - CPDUK CPDUK Accredited.
Course aims
The aims of this CSTF Non-Clinical Conflict Resolution eLearning course are to:
- Assist you in appreciating that conflict is unavoidable in any work setting but can be resolved amicably.
- Understand the role of communication in conflict resolution.
- Know the different ways of resolving disputes in the workplace for the creation of a conducive work environment.
Learning objectives
On completion of this online CSTF Non-Clinical Conflict Resolution training course, the learner will be able to:
- Outline the causes and effects of violence and conflict in the workplace.
- Describe the different ways of dealing with conflict and violence at work.
- State the role of effective communication in the effort to reduce the occurrence of conflict at work.
- Point out the need for risk assessments as a measure to mitigate violence and conflict at workplaces.
- Explain the need for support to victims of violence and conflict at workplaces.
Learning outcomes
On completion of this online CSTF Non-Clinical Conflict Resolution training course, the learner will be able to:
- List the most common causes of conflict.
- Describe the different types of assault, why they occur and the most appropriate ways of dealing with it.
- State how different types of communication can affect a conflict situation.
- Justify keeping a safe distance in conflict situations.
- Describe the importance of a positive attitude in resolving conflicts and violence at workplaces.
- Explain the need to provide support to those directly affected by a violent incident.
- Identify sources of support within your organisation.
Why is this online CSTF Non-Clinical Conflict Resolution training course essential?
This online CSTF Non-Clinical Conflict Resolution training course is designed to teach learners the different ways of resolving disputes in the workplace for the creation of a conducive work environment.
CSTF Non-Clinical Conflict Resolution - Level 1 - Online Training Course - CPDUK CPDUK Accredited.
Health & Social Care eLearning Courses - Online Training Courses - Leading UK Providers - CPDUK Accredited

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.
Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).
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Health & Social Care eLearning Courses - Online Training Courses - Leading UK Providers - CPDUK Accredited
The Mandatory Training Group is an accredited and trusted leading provider of statutory and mandatory training for health and social care providers across all UK regions.
Established by qualified health and social care professionals, we have extensive experience in various NHS, private and education sectors. Click here to see our full range of accredited courses, programmes and qualifications.
Staff working in health and social care environments must ensure that they complete appropriate statutory and mandatory training to provide safe and effective services.
Our health and social care training courses, programmes and qualifications were designed to provide effective learning and development opportunities for staff at all levels. Our packages include induction training, statutory and mandatory courses and continuing professional development (CPD).
Our statutory, mandatory and specialist health and social care training courses are delivered in line with the relevant UK legislation and recommended practice and standards including:
- Continuing Professional Development (CPD)
- Care Quality Commission (CQC)
- Health and Safety Executive (HSE)
- National Institute for Health and Clinical Excellence (NICE)
- Qualifications and Credits Framework (QCF).
We provide over 500 online CPD accredited training courses, programmes and qualifications. These course materials were developed to meet the needs of individuals and organisations from both the NHS and private sectors.
Some of the key benefits include health and social care workers to meet both their responsibilities and job roles, which are ideal for induction, awareness, knowledge and refresher training.
- Online, self-paced training
- 24-hour learner support
- High-quality interactive courses
- Intuitive learning management system
- Complete modules within 1-2 hours
- Meet organisational mandatory training needs
- Meet training requirements for statutory training
- Instant digital CPD certificates on completion
- Meet current UK legislation and guidelines
- Over 500 CPD courses covering multiple business sectors
- Free blended learning environment (BLE) for all organisations.
You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.
Our courses utilise responsive design features, making them available on any device of your choice.
All the courses are accredited by the CPD Certification Service (CPDUK). The Mandatory Training Group is an accredited corporate provider of E-Learning courses, programmes and qualifications across all sectors. Click here to see our CPDUK accreditation.
The CPD certificates, awarded upon successful completion, can be used to log your hours against.
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We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.
To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.
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