Conflict Resolution in Health and Care – Online Training Course

Conflict Resolution in Health and Care – Online Training Course

Conflict Resolution in Health and Care - Online Training Course - CPDUK Accredited - Mandatory Compliance UK -

Conflict Resolution in Health and Care – Online Training Course

£14.99

In stock

£14.99

Mandatory Compliance is a leading UK provider of accredited online training courses for health and social care professionals and organisations that are approved by the CPD Certification Service (CPDUK), Training Qualifications UK (TQUK), RoSPA, IATP, IFE, IIRSM and Gatehouse Awards.

  • Overview
  • Objectives
  • Assessment & Certification
  • Why Choose Us?
  • FAQs
  • Reviews

Conflict Resolution in Health and Care - Online Training Course - Level 1 - CPDUK Accredited

Conflict Resolution in Health and Care - eLearning Course - Mandatory Compliance UK -Welcome to our online Conflict Resolution in Health and Care training course for front-line healthcare and social care providers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Staff must feel safe in their working environments. Violent behaviour not only affects them personally but indirectly, it harms the standard of service and the delivery of care. In terms of tackling violence against staff, Conflict Resolution Training (CRT) is a crucial preventative tool. It forms part of a range of measures introduced to make health and social care organisations safer places to work.

It is not sufficient to react to incidents after they occur; ways of reducing the risk of incidents occurring and preventing them from happening in the first place must be found.

Entry requirements - no prerequisites required

Assessment type - Complete end of course assessment (80% needed to pass and gain CPD certificate)

Certification/Qualification - Downloadable CPD certified certificate

Cost(s) of assessment and certification - Assessment and certification costs included in the course price

Course accreditation - CPD Certification Service (CPDUK)

Statutory and Mandatory Training Providers UK - The Mandatory Training Group E-Learning for Health and Social Care Courses -

Who is the course for?

This online Conflict Resolution in Health and Care training course will benefit all frontline health and social care workers whose work brings them into direct contact with members of the public, including:

  • NHS medical, nursing, AHP and care staff.
  • Locum doctors and nurses.
  • Locum allied health professionals (AHPs),
  • Agency nurses,
  • Agency workers,
  • Healthcare assistants,
  • Support workers,
  • Care assistants,
  • Nursery staff, and
  • Community services.

Under current UK legislation, it is the employer’s responsibility to ensure that these individuals and roles are risk-assessed about violence and aggression. All healthcare and social care professionals who are at risk of verbal or physical aggression must complete conflict resolution training.

Some staff may require further physical training, including disengagement, defence techniques, basic guiding and holding/restraint techniques for varying risk levels and situations.

What is covered in this course?

This online Conflict Resolution in Health and Care training course covers the following:

  • Understanding why conflict resolution is essential,
  • Understanding the role of NHS Protect concerning conflict resolution,
  • NHS security management roles and responsibilities
  • Common causes of conflict in healthcare and social care settings,
  • The importance of effective communication in resolving conflict,
  • Understanding how to utilise our body language to avoid contact effectively,
  • Knowing how communicating our feelings and attitudes can help to manage conflict effectively,
  • Knowing how to avoid communication breakdown,
  • Understanding how cultural differences can contribute to conflict,
  • An introduction to effective communication models for conflict resolution:
    • LEAPS communication models,
    • PALMS Communication models,
    • Five-step appeal communication model.
  • The attitude and behavioural cycle,
  • Understanding the main patterns of behaviour about conflict,
  • Awareness of the warning signs and danger sigs,
  • Knowledge of the basics of de-escalating conflict,
  • Understanding of the importance of maintaining personal safety when de-escalating conflict,
  • Understanding the impact factors for lone workers,
  • How to do dynamic risk assessments for lone workers, and
  • Awareness of the importance of personal space.
Conflict Resolution in Health and Care - Online Training Course - CPDUK Accredited - Mandatory Compliance UK -
Conflict Resolution in Health and Care - Online Training Course - Level 1 - CPDUK Accredited

Course aims and objectives

The aims and objectives of this online Conflict Resolution in Health and Care training course are to:

  • Improving the learner's understanding of the causes of conflict in health and care settings,
  • Provide the learner with a clear understanding of the legislation regarding conflict resolution, and
  • Explain the main models for conflict resolution

Learning outcomes

The learning aims and associated outcomes are based on de-escalation techniques. The aims address the way one communicates, patterns of behaviour, recognition of warning signs, impact factors and preventative strategies. At the end of this Conflict Resolution in Health and Care training course, learners should be able to:

  • Explain the role of the Security Management Director and Local Security Management Specialist or their equivalent,
  • Describe the common causes of conflict and identify the different stages of a conflict,
  • Learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future,
  • Describe two forms of communication,
  • Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation,
  • Understand the impact that cultural differences may have about communication,
  • Identify the causes of communication break down and the importance of creating conditions for communication to succeed,
  • Utilise three communication models that would assist in dealing with different levels of conflict,
  • Recognise the behavioural pattern of individuals during a conflict,
  • Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack,
  • Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making,
  • Understand the importance of keeping a safe distance in conflict situations,
  • Summarise the methods and actions appropriate for particular conflict situations bearing in mind that no two cases are same,
  • Explain the use of ‘reasonable force’ as described in law and its limitations and requirements,
  • Identify the range of support, both short and long-term, available to those affected by a violent incident, and
  • Understand the need to provide support to those directly affected by violent conflict and the broader organisational benefits of this.

Why is this Conflict Resolution in Health and Care course important?

It is crucial that employing organisations deliver the appropriate level of conflict resolution training to meet the needs of staff at their organisation. For example, the clinical and environmental factors affecting conflict for ambulance services or mental health services will be different from those experienced within the in-patient setting.

Even within each type of health organisations, there may be different factors coming into play such as location, demographics and geography. Therefore, in addition to delivering the core learning outcomes organisations will need to make a risk assessment of the CRT needs of their staff. In some cases, this may result in training with additional learning outcomes to meet and mitigate the identified risks.

CRT provides staff with necessary de-escalation, communication and calming skills to help them prevent and manage violent situations. However, there are some incidents which may involve challenging behaviour that is clinically related, one common characteristic is where the individual involved in the event may have some degree of cognitive impairment, and their communication may be temporarily or permanently impaired.

NHS organisations and providers of NHS services may, therefore, choose to include clinically related challenging behaviour awareness as part of a combined course with CRT or incorporate it as part of other training initiatives, such as those addressing staff training needs around dementia.

 

Conflict Resolution in Health and Care - Online Training Course - CPDUK Accredited - Mandatory Compliance UK -
Conflict Resolution in Health and Care - Online Training Course - Level 1 - CPDUK Accredited
Health & Social Care eLearning Courses - Online Training Courses - Leading UK Providers - CPDUK Accredited
Online Health and Social Care Training Courses

After completing the end of course assessment with a passing rate of 80%, you will be able to download, save and/or print a quality assured CPD certificate.

You will be able to print or save your quality assured certificate in PDF format from your learner profile.

If you require a hard copy of your certificate, this will cost £8.00. The certificate will be dispatched to you within 48 hours of completing the course.

This certificate does not have an expiration date. However, based on industry best practice guidelines, the recommended renewal period for the training is three years. The recommended renewal date will be indicated on your certificate.

All our eLearning courses and training programmes are externally peer-reviewed and approved by the CPD Certification Service (CPDUK). These courses comply with the universally accepted Continuous Professional Development (CPD) guidelines. Our CPD certificates are recognised internationally and can be used to provide evidence for compliance and audit.

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.

Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).


Yes, there is an end of course assessment. After completing the learning materials, you will be redirected to the ‘End of Course Assessment’ section.

You will be asked to answer 20 questions. These questions are a combination of single and multiple choice questions, reordering answers, filling in the blanks and open answers.

To pass the end of course assessment, you must achieve a passing rate of 80% or more.

You can retake the end of course assessment as many times as required.

No. There will be no extra charges for reattempting the end of course assessment.

Yes, you can download a digital CPD certificate in PDF format after completing the end of course assessment. You can save or print your certificate from your learner profile.
Online Health and Social Care Training Courses - E-Learning Providers - CPDUK Accredited elearning Courses

 

Online Health and Social Care Training Courses - E-Learning Providers - CPDUK Accredited elearning Courses.
Health & Social Care eLearning Courses - Online Training Courses - Leading UK Providers - CPDUK Accredited

Health and Social Care Training Courses

The Mandatory Training Group is an accredited and trusted leading provider of statutory and mandatory training for health and social care providers across all UK regions.

Established by qualified health and social care professionals, we have extensive experience in various NHS, private and education sectors. Click here to see our full range of accredited courses, programmes and qualifications.


Staff working in health and social care environments must ensure that they complete appropriate statutory and mandatory training to provide safe and effective services.

Our health and social care training courses, programmes and qualifications were designed to provide effective learning and development opportunities for staff at all levels. Our packages include induction training, statutory and mandatory courses and continuing professional development (CPD).


Our statutory, mandatory and specialist health and social care training courses are delivered in line with the relevant UK legislation and recommended practice and standards including:

  • Continuing Professional Development (CPD)
  • Care Quality Commission (CQC)
  • Health and Safety Executive (HSE)
  • National Institute for Health and Clinical Excellence (NICE)
  • Qualifications and Credits Framework (QCF).

We provide over 500 online CPD accredited training courses, programmes and qualifications. These course materials were developed to meet the needs of individuals and organisations from both the NHS and private sectors.

Some of the key benefits include health and social care workers to meet both their responsibilities and job roles, which are ideal for induction, awareness, knowledge and refresher training.

  • Online, self-paced training
  • 24-hour learner support
  • High-quality interactive courses
  • Intuitive learning management system
  • Complete modules within 1-2 hours
  • Meet organisational mandatory training needs
  • Meet training requirements for statutory training
  • Instant digital CPD certificates on completion
  • Meet current UK legislation and guidelines
  • Over 500 CPD courses covering multiple business sectors
  • Free blended learning environment (BLE) for all organisations.

You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.

Our courses utilise responsive design features, making them available on any device of your choice.


Online email and chat support are available to enrolled students while studying to help clarify any questions.

All the courses are accredited by the CPD Certification Service (CPDUK). The Mandatory Training Group is an accredited corporate provider of E-Learning courses, programmes and qualifications across all sectors. Click here to see our CPDUK accreditation.

The CPD certificates, awarded upon successful completion, can be used to log your hours against.

Online Health and Social Care Training Courses - E-Learning Providers - CPDUK Accredited elearning Courses

 

Online Health and Social Care Training Courses - E-Learning Providers - CPDUK Accredited elearning Courses.
Health & Social Care Mandatory Training Courses

To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

If you are booking the course for someone else, please state their name(s) in the 'notes' section of the basket. You will be able to enrol the course to the learner from your profile.

Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a 'knowledge check' section. This section helps the learners remember what they have learnt.

Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

There is no deadline for completion. The course will expire from a learner's account after 365 days, whether it has been accessed or not.

Yes. All end of course assessments are completed online.

Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

Obtained certificates can be downloaded from the learner's profile page.

We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.

To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.


Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, such as iPads, iPhone and Android mobile phones.

For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

 

Online Health and Social Care Training Courses - E-Learning Providers - CPDUK Accredited elearning Courses.

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Average rating:  
 375 reviews
by Francis Yeboah Bio on
goodone
What did you like most about the course?: goodone
Would you recommend this course to your colleagues?: Yes

goodone

by Sian Monk on
/
What did you like most about the course?: /
Would you recommend this course to your colleagues?: Yes

/

by Godwin_Ajaegbu on
Conflict Resolution
What did you like most about the course?: Everything
Would you recommend this course to your colleagues?: Yes

Good

by Pauline Moore on
Conflict resolution
What did you like most about the course?: Everything
Would you recommend this course to your colleagues?: Yes

Very informative

by Gino_Hervel on
Conflict Resolution
What did you like most about the course?: signs increased risk of conflct
Would you recommend this course to your colleagues?: Yes

very good

by Hala Emad Ibrahim Al-Dory on
Good
What did you like most about the course?: Quick
Would you recommend this course to your colleagues?: Yes

Easy and informative

by Khadiza Mala on
Conflict Resolution
What did you like most about the course?: Informative and easy to understand
Would you recommend this course to your colleagues?: Yes

Great course

by Michelle Ndlovu on
Conflict Resolution
What did you like most about the course?: useful
Would you recommend this course to your colleagues?: Yes

useful

by Emma_Nicholson on
Good course
What did you like most about the course?: Plenty of detail
Would you recommend this course to your colleagues?: Yes

I liked doing this course

by Isabelle Carriere on
Conflict resolution
What did you like most about the course?: All of it
Would you recommend this course to your colleagues?: Yes

Very good

Page 1 of 38:
«
 
 
1
2
3
 
»