Complaints Handling in Health and Care – Level 1 – Online CPDUK Certified

Complaints Handling in Health and Care - Online Training Course - Level 1 -  CPDUK Accredited.

Welcome to our online Complaints Handling in Health and Care training course for front-line healthcare and social care providers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

This online Complaints Handling in Health and Care training course covers complaints handling in health and social care settings. Although most people have no problems when using health or social care services, sometimes things can go wrong.

If patients or service users are unhappy with the care or treatment they have received, they have the right to:

• Make a complaint,
• Have that complaint investigated, and
• Be given a full and prompt reply.

Entry requirements - no prerequisites required

Assessment type - Complete end of course assessment (80% needed to pass and gain CPD certificate)

Certification/Qualification - Downloadable CPD certified certificate

Cost(s) of assessment and certification - Assessment and certification costs included in the course price

Course accreditation - CPD Certification Service (CPDUK)

Who is the course for?

This online Complaints Handling in Health and Care training course should be completed by those who work in health and social care services including:

• NHS medical, nursing, AHP and care staff,
• Locum doctors and nurses,
• Locum allied health professionals (AHPs),
• Agency nurses,
• Agency workers,
• Healthcare assistants,
• Support workers,
• Care assistants, and
• Community services.

What is covered in this course?

This online Complaints Handling in Health and Care training course covers the following:

• An introduction to the critical principles of complaints handling,
• Why it is important to handle complaints effectively,
• Defining a complaint,
• Understanding why people complain,
• Identifying a complaint as a gift,
• Why it is essential to understand customer needs when they complain,
• Steps for handling customer complaints,
• Understanding customer characteristics,
• How to handle patient/service user complaints,
• Critical steps to handling complaints successfully,
• Why it is essential to understand what your customers/service users think,
• Strategies for service recovery (following a complaint),
• Some vital statistics relating to healthcare and social care complaints,
• How to handle difficult customers,
• How to handle patient/service user feedback,
• What happens if the complainant is unhappy?
• How to make a complaint (NHS and other services), and
• How to complain about adult social care services.

Complaints Handling in Health and Care - Online Training Course - Level 1 - CPDUK Accredited.

Course aims and objectives

The aims and objectives of this online Complaints Handling in Health and Care training course are to improve learners’ understanding of how to handle complaints in health and social care settings.

Learning outcomes

On completion of this online Complaints Handling in Health and Care training course, the learner will know more about:

• The fundamental principles of complaints handling,
• Why it is important to handle complaints effectively,
• Understand why people complain,
• Understand why it is essential to understand customer needs when they complain,
• Steps for handling customer complaints,
• How to handle patient/service user complaints,
• Strategies for service recovery (following a complaint),
• How to handle difficult customers, and
• How to handle patient/service user feedback.

Why is this Complaints Handling in Health and Care course important?

Staff should be aware that complaints are a top priority issue in your business; anyone who deals with them must have sufficient authority to resolve them completely.

Complaint handling training teaches the process and methodology needed to create effective customer complaints handling procedure to improve customer care, satisfaction and complaint resolution rates. Although no one likes being criticised, customer complaints provide an opportunity to identify and rectify specific problems in your business. They can also help you to develop your relationship with your customer by allowing you to demonstrate that you value their trade by taking their concerns seriously. 

Complaints Handling in Health and Care - Online Training Course - Level 1 - CPDUK Accredited.

Health & Social Care eLearning Courses - Online Training Courses - Leading UK Providers - CPDUK Accredited

Complete 'End of Course Assessment'

After completing the end of course assessment with a passing rate of 80%, you will be able to download, save and/or print a quality assured CPD certificate.

Save or print your certificate from your device

You will be able to print or save your quality assured certificate in PDF format from your learner profile.

Posted certificate

If you require a hard copy of your certificate, this will cost £8.00. The certificate will be dispatched to you within 48 hours of completing the course.

Certificate renewal

This certificate does not have an expiration date. However, based on industry best practice guidelines, the recommended renewal period for the training is three years. The recommended renewal date will be indicated on your certificate.

Course accreditation

All our eLearning courses and training programmes are externally peer-reviewed and approved by the CPD Certification Service (CPDUK). These courses comply with the universally accepted Continuous Professional Development (CPD) guidelines. Our CPD certificates are recognised internationally and can be used to provide evidence for compliance and audit.

Career path

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.

Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).

Is there an end of course assessment?

Yes, there is an end of course assessment. After completing the learning materials, you will be redirected to the ‘End of Course Assessment’ section.

How many questions am I required to answer?

You will be asked to answer 20 questions. These questions are a combination of single and multiple choice questions, reordering answers, filling in the blanks and open answers.

What is the pass mark for this course?

To pass the end of course assessment, you must achieve a passing rate of 80% or more.

If I fail, how many times can I take the end of course assessment?

You can retake the end of course assessment as many times as required.

Do I get charged for reattempting the end of course assessment?

No. There will be no extra charges for reattempting the end of course assessment.

Do I get a certificate once I have passed the course?

Yes, you can download a digital CPD certificate in PDF format after completing the end of course assessment. You can save or print your certificate from your learner profile.

Online Health and Social Care Training Courses - E-Learning Providers - CPDUK Accredited elearning Courses.

Health & Social Care eLearning Courses - Online Training Courses - Leading UK Providers - CPDUK Accredited

The Mandatory Training Group is an accredited and trusted leading provider of statutory and mandatory training for health and social care providers across all UK regions.

Established by qualified health and social care professionals, we have extensive experience in various NHS, private and education sectors. Click here to see our full range of accredited courses, programmes and qualifications.

Online Health and Social Care Training Courses - E-Learning Providers - CPDUK Accredited elearning Courses.

How do I book this course?

To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

What if I am booking the course for someone else?

If you are booking the course for someone else, please state their name(s) in the 'notes' section of the basket. You will be able to enrol the course to the learner from your profile.

How do I access my learning materials?

Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

How does the course work?

Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a 'knowledge check' section. This section helps the learners remember what they have learnt.

Do I need a computer to complete this course?

Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

How long does it take to complete this course?

These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

What is the deadline to complete this course?

There is no deadline for completion. The course will expire from a learner's account after 365 days, whether it has been accessed or not.

Do I complete the end of course assessment online?

Yes. All end of course assessments are completed online.

What is the passing rate for this course?

Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

When will I get my certificate?

To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

Where will I find my certificate?

Obtained certificates can be downloaded from the learner's profile page.

What is your refund policy?

We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.

To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

Will I be able to access learning materials on multiple devices, such as tablets and mobile phones?

Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, such as iPads, iPhone and Android mobile phones.

Is a specific internet web browser recommended to complete this course?

For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

How long do learners have to complete a course?

There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

How many CPD hours or CPD points is this course worth?

The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

Online Health and Social Care Training Courses - E-Learning Providers - CPDUK Accredited elearning Courses.