Complaints Handling in Health and Care – Level 1 – Online CPDUK Certified
£14.99
Mandatory Compliance is a leading UK provider of accredited online training courses for health and social care professionals and organisations that are approved by the CPD Certification Service (CPDUK), RoSPA, IATP, IFE, IIRSM and Gatehouse Awards.
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Complaints Handling in Health and Care - Online Training Course - Level 1 - CPDUK Accredited.
Welcome to our online Complaints Handling in Health and Care training course for front-line healthcare and social care providers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
This online Complaints Handling in Health and Care training course covers complaints handling in health and social care settings. Although most people have no problems when using health or social care services, sometimes things can go wrong.
If patients or service users are unhappy with the care or treatment they have received, they have the right to:
- Make a complaint,
- Have that complaint investigated, and
- Be given a full and prompt reply.
Entry requirements - no prerequisites required
Assessment type - Complete end of course assessment (80% needed to pass and gain CPD certificate)
Certification/Qualification - Downloadable CPD certified certificate
Cost(s) of assessment and certification - Assessment and certification costs included in the course price
Course accreditation - CPD Certification Service (CPDUK)
Who is the course for?
This online Complaints Handling in Health and Care training course should be completed by those who work in health and social care services including:
- NHS medical, nursing, AHP and care staff,
- Locum doctors and nurses,
- Locum allied health professionals (AHPs),
- Agency nurses,
- Agency workers,
- Healthcare assistants,
- Support workers,
- Care assistants, and
- Community services.
What is covered in this course?
This online Complaints Handling in Health and Care training course covers the following:
- An introduction to the critical principles of complaints handling,
- Why it is important to handle complaints effectively,
- Defining a complaint,
- Understanding why people complain,
- Identifying a complaint as a gift,
- Why it is essential to understand customer needs when they complain,
- Steps for handling customer complaints,
- Understanding customer characteristics,
- How to handle patient/service user complaints,
- Critical steps to handling complaints successfully,
- Why it is essential to understand what your customers/service users think,
- Strategies for service recovery (following a complaint),
- Some vital statistics relating to healthcare and social care complaints,
- How to handle difficult customers,
- How to handle patient/service user feedback,
- What happens if the complainant is unhappy?
- How to make a complaint (NHS and other services), and
- How to complain about adult social care services.
Complaints Handling in Health and Care - Online Training Course - Level 1 - CPDUK Accredited.
Course aims and objectives
The aims and objectives of this online Complaints Handling in Health and Care training course are to improve learners’ understanding of how to handle complaints in health and social care settings.
Learning outcomes
On completion of this online Complaints Handling in Health and Care training course, the learner will know more about:
- The fundamental principles of complaints handling,
- Why it is important to handle complaints effectively,
- Understand why people complain,
- Understand why it is essential to understand customer needs when they complain,
- Steps for handling customer complaints,
- How to handle patient/service user complaints,
- Strategies for service recovery (following a complaint),
- How to handle difficult customers, and
- How to handle patient/service user feedback.
Why is this Complaints Handling in Health and Care course important?
Staff should be aware that complaints are a top priority issue in your business; anyone who deals with them must have sufficient authority to resolve them completely.
Complaint handling training teaches the process and methodology needed to create effective customer complaints handling procedure to improve customer care, satisfaction and complaint resolution rates. Although no one likes being criticised, customer complaints provide an opportunity to identify and rectify specific problems in your business. They can also help you to develop your relationship with your customer by allowing you to demonstrate that you value their trade by taking their concerns seriously.
Complaints Handling in Health and Care - Online Training Course - Level 1 - CPDUK Accredited.
Health & Social Care eLearning Courses - Online Training Courses - Leading UK Providers - CPDUK Accredited

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.
Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).
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Health & Social Care eLearning Courses - Online Training Courses - Leading UK Providers - CPDUK Accredited
The Mandatory Training Group is an accredited and trusted leading provider of statutory and mandatory training for health and social care providers across all UK regions.
Established by qualified health and social care professionals, we have extensive experience in various NHS, private and education sectors. Click here to see our full range of accredited courses, programmes and qualifications.
Staff working in health and social care environments must ensure that they complete appropriate statutory and mandatory training to provide safe and effective services.
Our health and social care training courses, programmes and qualifications were designed to provide effective learning and development opportunities for staff at all levels. Our packages include induction training, statutory and mandatory courses and continuing professional development (CPD).
Our statutory, mandatory and specialist health and social care training courses are delivered in line with the relevant UK legislation and recommended practice and standards including:
- Continuing Professional Development (CPD)
- Care Quality Commission (CQC)
- Health and Safety Executive (HSE)
- National Institute for Health and Clinical Excellence (NICE)
- Qualifications and Credits Framework (QCF).
We provide over 500 online CPD accredited training courses, programmes and qualifications. These course materials were developed to meet the needs of individuals and organisations from both the NHS and private sectors.
Some of the key benefits include health and social care workers to meet both their responsibilities and job roles, which are ideal for induction, awareness, knowledge and refresher training.
- Online, self-paced training
- 24-hour learner support
- High-quality interactive courses
- Intuitive learning management system
- Complete modules within 1-2 hours
- Meet organisational mandatory training needs
- Meet training requirements for statutory training
- Instant digital CPD certificates on completion
- Meet current UK legislation and guidelines
- Over 500 CPD courses covering multiple business sectors
- Free blended learning environment (BLE) for all organisations.
You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.
Our courses utilise responsive design features, making them available on any device of your choice.
All the courses are accredited by the CPD Certification Service (CPDUK). The Mandatory Training Group is an accredited corporate provider of E-Learning courses, programmes and qualifications across all sectors. Click here to see our CPDUK accreditation.
The CPD certificates, awarded upon successful completion, can be used to log your hours against.
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We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.
To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.
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Great course to learn about the procedures
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Good
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Everyone can do
Updated knowledge
Excellent
very simple and easy to follow
Very informative and well explained