Care Certificate Standard 6 – Communication – Online CPDUK Certified
£14.99
Mandatory Compliance is a leading UK provider of accredited online training courses for health and social care professionals and organisations that are approved by the CPD Certification Service (CPDUK), RoSPA, IATP, IFE, IIRSM and Gatehouse Awards.
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Care Certificate Standard 6 - Communication - Online Training Course - Level 2 - CPDUK Accredited.
Welcome to our online Care Certificate Standard 6 (Communication) training course for front-line healthcare and social care support workers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
The Care Certificate Standard 6 (Communication) training course covers communication in health and social care settings. Communication is the act of conveying intended meanings from one entity or group to another through the use of mutually understood signs and semiotic rules.
It is essential for health and social care workers to understand the importance of effective communication. Excellent communication develops your knowledge and understanding about individuals and the part played by other workers so that the best care and support possible can be provided. It helps build working relationships where each person’s views are valued and taken into account.
Click Here to buy the full Care Certificate for £49.99 (all 15 Care Certificate Standards)
Entry requirements - no prerequisites required
Assessment type - Complete end of course assessment (80% needed to pass and gain CPD certificate)
Certification/Qualification - Downloadable CPD certified certificate
Cost(s) of assessment and certification - Assessment and certification costs included in the course price
Course accreditation - CPD Certification Service (CPDUK)
Who is the course for?
The online Care Certificate Standard 6 (Communication) training course was developed for new healthcare and social care staff as part of their workplace induction.
The primary audience of the Care Certificate is Healthcare Support Workers or Adult Social Care Workers. It is also suitable for existing health and social care staff who do not hold recognised qualifications.
Clinical support roles
The online Care Certificate Standard 6 (Communication) training course is suitable for those giving support to clinical roles in the NHS and other healthcare settings where there is any direct contact with patients, including:
- Health Care Assistants,
- Care Support Workers, and
- Assistant Practitioners.
Adult social care workers
The online Care Certificate Standard 6 (Communication) training course is also suitable for those giving support in community settings, including:
- Adult Social Care workers in residential, nursing homes and hospices,
- Home care workers, and
- Domiciliary care staff.
Non-clinical roles
The online Care Certificate Standard 6 (Communication) training course is also suitable for other social care roles include:
- Caring volunteers,
- Porters,
- Cooks, and
- Drivers with direct contact with patients/ service users.
Click Here to buy the full Care Certificate for £49.99 (all 15 Care Certificate Standards)
What is covered in this course?
This online Care Certificate Standard 6 (Communication) training course covers the following:
- Unit 1 - Introduction
- Unit 2 - Types of communication
- Unit 3 - Choosing appropriate methods of communication
- Unit 4 - Successful communication
- Unit 5 - Communication needs and preferences
- Unit 6 - Key legislation and guidance
- Summary.
Click Here to buy the full Care Certificate for £49.99 (all 15 Care Certificate Standards)
Care Certificate Standard 6 - Communication - Online Training Course - Level 2 - CPDUK Accredited.
Course aims and objectives
The aims of this online Care Certificate Standard 6 (Communication) training course are to:
- Develop an awareness of the importance of effective communication skills at the workplace.
- Appreciate the various types of communication suitable for people with special needs.
- Appreciate the role of nonverbal cues in communication.
Learning objectives
By the end of this online Care Certificate Standard 6 (Communication) training course, you will be able to:
- Describe the different ways people communicate, how it affects relationships at work, and why we should observe and be receptive to an individual’s reactions when communicating with them.
- Describe how to establish an individual’s communication and language needs, wishes and preferences.
- List a range of communication methods and styles that could help meet an individual’s communication needs and preferences.
- Describe how to reduce barriers to communication and where to find support to help with effective communication.
Learning outcomes
On completion of this online Care Certificate Standard 6 (Communication) training course, the learner will be able to:
- Describe how communication affects relationships at work.
- State why it is essential to observe and be receptive to an individual's reactions.
- List a range of communication methods and styles that could help meet an individual's communication needs, wishes and preferences.
- Describe ways to reduce barriers to effective communication.
- Identify the principles and practices relating to confidentiality.
- Describe who to ask for advice and support about confidentiality.
- Suggest when to report any concerns about the need for communication aids.
Why is this Care Certificate Standard 6 training course important?
Excellent communication develops your knowledge and understanding about individuals and the part played by other workers to ensure providing the best care and support possible. It helps build working relationships where each person's views are valued and taken into account.
Communication is an essential part of a caring relationship as it helps to encourage trusting relationships with other workers, as well as the individuals you care for and their families.
Types of communication
Talking is often seen as the most common method or type of communication, but most communication is silent. Gestures, tone of voice, grins, grimaces, shrugs, nods, moving away or closer, crossing arms and legs all tell us far more than words.
Learning to take account of these reactions is all part of developing your communication skills to achieve the best outcomes for individuals. Communication can be harder when we can’t see these signs such as when we use the phone, texts or email.
Click Here to buy the full Care Certificate for £49.99 (all 15 Care Certificate Standards)
Care Certificate Standard 6 - Communication - Online Training Course - Level 2 - CPDUK Accredited.
Health & Social Care eLearning Courses - Online Training Courses - Leading UK Providers - CPDUK Accredited

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.
Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).
Online Health and Social Care Training Courses - E-Learning Providers - CPDUK Accredited elearning Courses.
Health & Social Care eLearning Courses - Online Training Courses - Leading UK Providers - CPDUK Accredited
The Mandatory Training Group is an accredited and trusted leading provider of statutory and mandatory training for health and social care providers across all UK regions.
Established by qualified health and social care professionals, we have extensive experience in various NHS, private and education sectors. Click here to see our full range of accredited courses, programmes and qualifications.
Staff working in health and social care environments must ensure that they complete appropriate statutory and mandatory training to provide safe and effective services.
Our health and social care training courses, programmes and qualifications were designed to provide effective learning and development opportunities for staff at all levels. Our packages include induction training, statutory and mandatory courses and continuing professional development (CPD).
Our statutory, mandatory and specialist health and social care training courses are delivered in line with the relevant UK legislation and recommended practice and standards including:
- Continuing Professional Development (CPD)
- Care Quality Commission (CQC)
- Health and Safety Executive (HSE)
- National Institute for Health and Clinical Excellence (NICE)
- Qualifications and Credits Framework (QCF).
We provide over 500 online CPD accredited training courses, programmes and qualifications. These course materials were developed to meet the needs of individuals and organisations from both the NHS and private sectors.
Some of the key benefits include health and social care workers to meet both their responsibilities and job roles, which are ideal for induction, awareness, knowledge and refresher training.
- Online, self-paced training
- 24-hour learner support
- High-quality interactive courses
- Intuitive learning management system
- Complete modules within 1-2 hours
- Meet organisational mandatory training needs
- Meet training requirements for statutory training
- Instant digital CPD certificates on completion
- Meet current UK legislation and guidelines
- Over 500 CPD courses covering multiple business sectors
- Free blended learning environment (BLE) for all organisations.
You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.
Our courses utilise responsive design features, making them available on any device of your choice.
All the courses are accredited by the CPD Certification Service (CPDUK). The Mandatory Training Group is an accredited corporate provider of E-Learning courses, programmes and qualifications across all sectors. Click here to see our CPDUK accreditation.
The CPD certificates, awarded upon successful completion, can be used to log your hours against.
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We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.
To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.
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