Care Certificate Standard 6 – Communication – Online CPDUK Certified

Care Certificate Standard 6 - Communication - Online Training Course - Level 2 -  CPDUK Accredited.

Welcome to our online Care Certificate Standard 6 (Communication) training course for front-line healthcare and social care support workers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

The Care Certificate Standard 6 (Communication) training course covers communication in health and social care settings. Communication is the act of conveying intended meanings from one entity or group to another through the use of mutually understood signs and semiotic rules.

It is essential for health and social care workers to understand the importance of effective communication. Excellent communication develops your knowledge and understanding about individuals and the part played by other workers so that the best care and support possible can be provided. It helps build working relationships where each person’s views are valued and taken into account.

Click Here to buy the full Care Certificate for £49.99 (all 15 Care Certificate Standards)

Entry requirements - no prerequisites required

Assessment type - Complete end of course assessment (80% needed to pass and gain CPD certificate)

Certification/Qualification - Downloadable CPD certified certificate

Cost(s) of assessment and certification - Assessment and certification costs included in the course price

Course accreditation - CPD Certification Service (CPDUK)

Who is the course for?

The online Care Certificate Standard 6 (Communication) training course was developed for new healthcare and social care staff as part of their workplace induction. 

The primary audience of the Care Certificate is Healthcare Support Workers or Adult Social Care Workers. It is also suitable for existing health and social care staff who do not hold recognised qualifications.

Clinical support roles

The online Care Certificate Standard 6 (Communication) training course is suitable for those giving support to clinical roles in the NHS and other healthcare settings where there is any direct contact with patients, including:

• Health Care Assistants, 
• Care Support Workers, and
• Assistant Practitioners.

Adult social care workers

The online Care Certificate Standard 6 (Communication) training course is also suitable for those giving support in community settings, including:

• Adult Social Care workers in residential, nursing homes and hospices,
• Home care workers, and
• Domiciliary care staff.

Non-clinical roles

The online Care Certificate Standard 6 (Communication) training course is also suitable for other social care roles include:

• Caring volunteers,
• Porters,
• Cooks, and
• Drivers with direct contact with patients/ service users.

Click Here to buy the full Care Certificate for £49.99 (all 15 Care Certificate Standards)

What is covered in this course?

This online Care Certificate Standard 6 (Communication) training course covers the following:

• Unit 1 - Introduction
• Unit 2 - Types of communication
• Unit 3 - Choosing appropriate methods of communication
• Unit 4 - Successful communication
• Unit 5 - Communication needs and preferences
• Unit 6 - Key legislation and guidance
• Summary.

Click Here to buy the full Care Certificate for £49.99 (all 15 Care Certificate Standards)

Care Certificate Standard 6 - Communication - Online Training Course - Level 2 - CPDUK Accredited.

Course aims and objectives

The aims of this online Care Certificate Standard 6 (Communication) training course are to:

• Develop an awareness of the importance of effective communication skills at the workplace.
• Appreciate the various types of communication suitable for people with special needs.
• Appreciate the role of nonverbal cues in communication.

Learning objectives

By the end of this online Care Certificate Standard 6 (Communication) training course, you will be able to:

• Describe the different ways people communicate, how it affects relationships at work, and why we should observe and be receptive to an individual’s reactions when communicating with them.
• Describe how to establish an individual’s communication and language needs, wishes and preferences.
• List a range of communication methods and styles that could help meet an individual’s communication needs and preferences.
• Describe how to reduce barriers to communication and where to find support to help with effective communication.

Learning outcomes

On completion of this online Care Certificate Standard 6 (Communication) training course, the learner will be able to:

• Describe how communication affects relationships at work.
• State why it is essential to observe and be receptive to an individual's reactions.
• List a range of communication methods and styles that could help meet an individual's communication needs, wishes and preferences.
• Describe ways to reduce barriers to effective communication.
• Identify the principles and practices relating to confidentiality.
• Describe who to ask for advice and support about confidentiality.
• Suggest when to report any concerns about the need for communication aids.

Why is this Care Certificate Standard 6 training course important?

Excellent communication develops your knowledge and understanding about individuals and the part played by other workers to ensure providing the best care and support possible. It helps build working relationships where each person's views are valued and taken into account. 

Communication is an essential part of a caring relationship as it helps to encourage trusting relationships with other workers, as well as the individuals you care for and their families.

Types of communication

Talking is often seen as the most common method or type of communication, but most communication is silent. Gestures, tone of voice, grins, grimaces, shrugs, nods, moving away or closer, crossing arms and legs all tell us far more than words.

Learning to take account of these reactions is all part of developing your communication skills to achieve the best outcomes for individuals. Communication can be harder when we can’t see these signs such as when we use the phone, texts or email.

Click Here to buy the full Care Certificate for £49.99 (all 15 Care Certificate Standards)

Care Certificate Standard 6 - Communication - Online Training Course - Level 2 - CPDUK Accredited.

Health & Social Care eLearning Courses - Online Training Courses - Leading UK Providers - CPDUK Accredited

Complete 'End of Course Assessment'

After completing the end of course assessment with a passing rate of 80%, you will be able to download, save and/or print a quality assured CPD certificate.

Save or print your certificate from your device

You will be able to print or save your quality assured certificate in PDF format from your learner profile.

Posted certificate

If you require a hard copy of your certificate, this will cost £8.00. The certificate will be dispatched to you within 48 hours of completing the course.

Certificate renewal

This certificate does not have an expiration date. However, based on industry best practice guidelines, the recommended renewal period for the training is three years. The recommended renewal date will be indicated on your certificate.

Course accreditation

All our eLearning courses and training programmes are externally peer-reviewed and approved by the CPD Certification Service (CPDUK). These courses comply with the universally accepted Continuous Professional Development (CPD) guidelines. Our CPD certificates are recognised internationally and can be used to provide evidence for compliance and audit.

Career path

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.

Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).

Is there an end of course assessment?

Yes, there is an end of course assessment. After completing the learning materials, you will be redirected to the ‘End of Course Assessment’ section.

How many questions am I required to answer?

You will be asked to answer 20 questions. These questions are a combination of single and multiple choice questions, reordering answers, filling in the blanks and open answers.

What is the pass mark for this course?

To pass the end of course assessment, you must achieve a passing rate of 80% or more.

If I fail, how many times can I take the end of course assessment?

You can retake the end of course assessment as many times as required.

Do I get charged for reattempting the end of course assessment?

No. There will be no extra charges for reattempting the end of course assessment.

Do I get a certificate once I have passed the course?

Yes, you can download a digital CPD certificate in PDF format after completing the end of course assessment. You can save or print your certificate from your learner profile.

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The Mandatory Training Group is an accredited and trusted leading provider of statutory and mandatory training for health and social care providers across all UK regions.

Established by qualified health and social care professionals, we have extensive experience in various NHS, private and education sectors. Click here to see our full range of accredited courses, programmes and qualifications.

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How do I book this course?

To enrol on this e-learning course, please add the course to your basket. From there, you will be redirected to our secure checkout page to complete your booking.

What if I am booking the course for someone else?

If you are booking the course for someone else, please state their name(s) in the 'notes' section of the basket. You will be able to enrol the course to the learner from your profile.

How do I access my learning materials?

Once your payment has been confirmed, you will receive a booking confirmation email with a receipt. Immediately after purchase, you will receive an email with further instructions and unique login credentials to access your learner account. Next, you will need to follow the instructions and login to your learner account.

How does the course work?

Our courses are divided into six units. You can either read or listen to the course materials. At the end of each unit is a 'knowledge check' section. This section helps the learners remember what they have learnt.

Do I need a computer to complete this course?

Our online training courses can be completed on your desktop computer/Mac, laptop, tablet or mobile device. These online courses are easily accessible as long as there is an internet connection.

How long does it take to complete this course?

These online training courses are self-paced. Therefore, learners have full control and flexibility on when they wish to complete the material.

What is the deadline to complete this course?

There is no deadline for completion. The course will expire from a learner's account after 365 days, whether it has been accessed or not.

Do I complete the end of course assessment online?

Yes. All end of course assessments are completed online.

What is the passing rate for this course?

Learners are required to achieve a passing rate of 80% or more to complete the course and gain a CPD certificate.

When will I get my certificate?

To obtain your certificate, you need to complete the end of course assessment first. A passing rate of 80% or more is required to gain a CPD certificate.

Where will I find my certificate?

Obtained certificates can be downloaded from the learner's profile page.

What is your refund policy?

We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.

To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.

Will I be able to access learning materials on multiple devices, such as tablets and mobile phones?

Yes, you can access the learning materials from any electronic device that has an internet connection. However, we recommend that you use a desktop or laptop device for the best learning experience. These online courses can also be taken on tablet and mobile devices, such as iPads, iPhone and Android mobile phones.

Is a specific internet web browser recommended to complete this course?

For the best possible experience, we recommend that learners use Google Chrome, Microsoft Edge, Internet Explorer 11 or Firefox. Please ensure no updates are pending on your browser.

How long do learners have to complete a course?

There is no estimated completion time for this course. Learners can study in their own time at their speed. Learners may pause, leave and come back to the system to continue the training at any time.

How many CPD hours or CPD points is this course worth?

The CPD hours depend on how long each learner takes to complete the course materials and assessments. Each course will indicate the anticipated completion time. This gives a general indication of the CPD hours for those who are required to submit their continuing professional development hours.

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