Business Communication – Online Training Package – CPDUK Accredited
£49.99
Mandatory Compliance is a leading UK provider of accredited online training courses for health and social care professionals and organisations that are approved by the CPD Certification Service (CPDUK), RoSPA, IATP, IFE, IIRSM and Gatehouse Awards.
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Business Communication - Online Training Package - CPDUK Accredited.
Welcome to our online Business Communication training package. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
Business Communication
Presenters - Amesha McElveen and Alexandria Bagwell
Teacher - Barbara Evers
Learner - Wofford Jones
This online Business Communication training package will give you both the tools you need to improve your communication skills and the most successful strategies for using them to your advantage. You will learn how to communicate more effectively at work and achieve your goals in this course.
Entry requirements - no prerequisites required
Assessment type - Complete end of course assessment (80% needed to pass and gain CPD certificate)
Certification/Qualification - Downloadable CPD certified certificate
Cost(s) of assessment and certification - Assessment and certification costs included in the course price
Course accreditation - CPD Certification Service (CPDUK)
Who is the course for?
This Business Communication e-learning package is suitable for:
- New or existing project managers
- New or existing entrepreneurs
- Startup founders
- Public or private sector employees
- University students or graduates
- Practitioners dealing with clients
- Salespeople
- Teachers and trainers
- Everyone else needs to improve communication skills.
What is covered in this course?
This online Business Communication training package covers the following modules:
- Effective Listening training module
- Unit 1: What is empathy?
- Unit 2: Empathy and emotional intelligence
- Unit 3: Identifying the emotions of others
- Unit 4: Communicating empathy
- Unit 5: Empathy in the digital age
- Active Listening training module
- Unit 1: What is empathy?
- Unit 2: Empathy and emotional intelligence
- Unit 3: Identifying the emotions of others
- Unit 4: Communicating empathy
- Unit 5: Empathy in the digital age
- Effective Persuasive Communication training module
- Unit 1: The Core of communication
- Unit 2: Understanding the Persuasion Situation
- Unit 3: Essential elements of persuasion
- Unit 4: Logical data
- Unit 5: Reputation and character
- Unit 6: Emotional or passionate appeals
- Unit 7: Recognising the different elements
- Unit 8: Neuro-Linguistic Programming (NLP), Part 1
- Unit 9: Neuro-Linguistic Programming (NLP), Part 2
- Unit 10: Framing
- Unit 11: Other tips.
Business Communication - Online Training Package - CPDUK Accredited.
Course aims
This Business Communication eLearning package aims to:
- Instil in the learner an appreciation of the need for effective communication for interpersonal communication in both social circles as well as primarily in business.
- Make the learner realise the importance of active listening for effective communication.
- Assist the learner in realising the importance of persuasion in business communication as well as for interpersonal communication.
Learning objectives
On completion of this online Business Communication training package, the learner will be able to:
- Describe why it’s easy not to listen and why it’s important to work at being a good, active listener
- Define empathy and sympathy
- Explain the importance empathy plays in developing emotional intelligence
- Describe the relationship between Persuasion and Communication
- Discuss the elements of Persuasion.
Learning outcomes
Once you have completed this online Business Communication training package, the learner will be able to:
- Use appropriate questions to understand the speaker’s message
- Focus on the speaker by paying attention to body language
- Explain the difference between empathy and sympathy
- Recognise and communicate an awareness of what someone else is feeling using empathy
- Define persuasion and communication
- Justify the need for persuasion in all communication
- State the aspects of active listening which help in active listening
- Explain the importance of communicating empathy
- Focus on the speaker by paying attention to body language.
Why is this online Business Communication training package essential?
The online Business Communication training package will enhance communication skills both in social circles as well as business. Key skills like empathising in communication, listening attentively, and persuasiveness in a conducive environment are imparted.
Business Communication - Online Training Package - CPDUK Accredited.
Health & Social Care eLearning Courses - Online Training Courses - Leading UK Providers - CPDUK Accredited

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.
Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).
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Health & Social Care eLearning Courses - Online Training Courses - Leading UK Providers - CPDUK Accredited
The Mandatory Training Group is an accredited and trusted leading provider of statutory and mandatory training for health and social care providers across all UK regions.
Established by qualified health and social care professionals, we have extensive experience in various NHS, private and education sectors. Click here to see our full range of accredited courses, programmes and qualifications.
Staff working in health and social care environments must ensure that they complete appropriate statutory and mandatory training to provide safe and effective services.
Our health and social care training courses, programmes and qualifications were designed to provide effective learning and development opportunities for staff at all levels. Our packages include induction training, statutory and mandatory courses and continuing professional development (CPD).
Our statutory, mandatory and specialist health and social care training courses are delivered in line with the relevant UK legislation and recommended practice and standards including:
- Continuing Professional Development (CPD)
- Care Quality Commission (CQC)
- Health and Safety Executive (HSE)
- National Institute for Health and Clinical Excellence (NICE)
- Qualifications and Credits Framework (QCF).
We provide over 500 online CPD accredited training courses, programmes and qualifications. These course materials were developed to meet the needs of individuals and organisations from both the NHS and private sectors.
Some of the key benefits include health and social care workers to meet both their responsibilities and job roles, which are ideal for induction, awareness, knowledge and refresher training.
- Online, self-paced training
- 24-hour learner support
- High-quality interactive courses
- Intuitive learning management system
- Complete modules within 1-2 hours
- Meet organisational mandatory training needs
- Meet training requirements for statutory training
- Instant digital CPD certificates on completion
- Meet current UK legislation and guidelines
- Over 500 CPD courses covering multiple business sectors
- Free blended learning environment (BLE) for all organisations.
You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.
Our courses utilise responsive design features, making them available on any device of your choice.
All the courses are accredited by the CPD Certification Service (CPDUK). The Mandatory Training Group is an accredited corporate provider of E-Learning courses, programmes and qualifications across all sectors. Click here to see our CPDUK accreditation.
The CPD certificates, awarded upon successful completion, can be used to log your hours against.
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We want you to be completely satisfied with your training. Thus, we offer a 14-day money-back guarantee if you are not 100% satisfied.
To request a refund, you should email our Support Team with your receipt stating why you would like to be refunded. Any courses that have been completed and those with certificates will not be valid for a refund.
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