Health & Social Care Training Courses

Health & Social Care Training Courses – E-Learning for Health & Social Care.

The Mandatory Training Group is the leading UK provider of accredited health care and social care training courses. Browse the wide range of healthcare and social care training courses and qualifications below:

Health Care and Social Care Training Courses & Qualifications.

Health and Social Care Training Providers

Health and social care are essential sectors in any country. In the UK, the NHS is responsible for the majority of secondary health and social care, but there are numerous privately funded health care organisations in operation across the country.

The Mandatory Training Group is the leading UK provider of healthcare and social care training for Care Quality Commission (CQC) regulated organisations. Click on the link below to see our wide range of health care and social care training courses:

Healthcare & Social Care Training Courses, Programs & Qualifications.

Health & Social Care Training Courses

Click on the links below to see our wide range of healthcare and social care courses and training programs:

Mandatory Training Courses for Health & Social Care Workers.

Care Quality Commission Training

The Care Quality Commission (CQC) monitors, inspects and regulates health and social care services in England. The CQC publishes what they find, including ratings to help people choose care.

Healthcare and social care services that are regulated by the Care Quality Commission include:

With branches in Coventry, Birmingham, Manchester, Leeds, London and across the South East of England, The Mandatory Training Group provides classroom and online mandatory training courses across all UK regions. Click on the link below to see our Care Quality Commission compliant statutory and mandatory training for healthcare and social care providers:

CQC Compliant Statutory and Mandatory Training for Health & Social Care.

CQC Regulation 18: Staffing

The intention of this regulation is to make sure that providers deploy enough suitably qualified, competent and experienced staff to enable them to meet all other regulatory requirements described in this part of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 18.

To meet the regulation, healthcare and social care providers must provide sufficient numbers of suitably qualified, competent, skilled and experienced staff to meet the needs of the people using the service at all times and the other regulatory requirements set out in this part of the above regulations.

Health and social care staff must receive the support, training, professional development, supervision and appraisals that are necessary for them to carry out their role and responsibilities. They should be supported to obtain further qualifications and provide evidence, where required, to the appropriate regulator to show that they meet the professional standards needed to continue to practice.

CQC cannot prosecute for a breach of this regulation or any of its parts but can take regulatory action. See the offence section for more detail.

CQC must refuse registration if providers cannot satisfy us that they can and will continue to comply with this regulation.

CQC compliant training courses, programmes and qualifications

The Mandatory Training Group is the leading provider of accredited health and social care training courses and qualifications to meet CQC compliance requirements. Click on the link below to see our wide range of courses and training programmes:

CQC Compliant Training Courses, Training Programmes & Qualifications.

Mandatory training considerations in general practice

Here at The Mandatory Training Group, we are often asked: “which mandatory training courses are required for general practitioners and dental surgeries”. Other providers also want to know whether CQC has set out a list of mandatory training for members of the GP practice or dental practice team.

The exact training requirements will depend on the role and specific responsibilities of GP and dental practices and the needs of the people using the service. Ultimately the practice is responsible for determining what mandatory, and additional, training staff need to meet the needs of their patients.CQC look at staff training under their key question of how effective a provider is.

.” line of enquiry (KLOE) E3 specifically considers whether “staff have the skills, knowledge and experience to deliver effective care and treatment”. All health and social care providers are required, under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 to meet Regulation 18. Providers must have sufficient numbers of suitably qualified, competent, skilled and experienced staff to meet the needs of the people using the service at all times. During an inspection the CQC team will look at whether staff have the right qualifications, skills, knowledge and experience to do their job:

  • when they start their employment
  • when they take on new responsibilities
  • on an ongoing basis.

CQC also look at how the provider identifies the learning needs of staff; and whether they have appropriate training to meet their learning needs and to cover the scope of their work.CQC does not have a definitive list of mandatory training for dental and GP practices. However, these are examples of training that we would expect to see evidence of:

Health and social care providers could be asked to demonstrate training for clinical staff linked to their specific clinical responsibilities. For nursing staff, for example, this could be taking samples for the cervical screening programme, administering vaccines and for extended roles in treating minor illness and long-term conditions. Click on the link below to see our mandatory training courses for GP surgery staff: GP & GP Practice Statutory and Mandatory Training Courses.

The Guardian Education and Training Guide

The Education and Training Guide is a resource for every Guardian’s self- development, whatever their experience in the role. Commissioned by the National Guardian’s Office and Health Education England in August 2017, the Guide was compiled by Louisa Hardman from the NHS Leadership Academy with invaluable contributions and guidance from an Advisory Group comprising Freedom to Speak Up Guardians and members of the National Guardian’s Office. Whilst the principal aim of the Guide is to support Guardians’ training needs, reflective practice and self-development, it could also be useful for:

  • Regional and National Networks who might like to use the resources to support a local conversation about aspects of good practice
  • Induction and other training programmes, for which the Guide provides easily accessible materials to use and download
  • Organisations keen to support their Guardians by understanding the nature and complexity of the role
  • Informing Guardian’s organisational appraisals and PDPs

The Guide offers a short perspective on each of twenty-one competencies alongside questions for reflection and links to supportive material which will be regularly refreshed. However you use the Guide, we hope you find it useful, informative and enjoyable.

Click on the link below to see the Care Quality Commission’s Guardian Education and Training Guide:

Healthcare Training Courses & Programs

Healthcare services are essential for all stages of life, from birth to death. The majority of UK citizens will at some point in their lives receive care in NHS hospitals, general practice surgeries, dental practices and many other healthcare service providers. There are many healthcare professionals, including doctors, registered nurses, mental health counsellors, therapists, foot health practitioners and healthcare assistants among many others. These healthcare workers continually dedicate their time and expertise to ensure that patients and other service users receive the best healthcare services and improve their quality of life.

The Mandatory Training Group provides a wide range of training courses, programs and qualifications to ensure that healthcare professionals work safely and efficiently in line with current legislation, regulations and best practice recommendations. We offer a wide range of statutory and mandatory training courses and refresher courses for health workers at all levels.

In addition, The Mandatory Training Group also offers Ofqual regulated RQF programs and qualifications that are recognised across the healthcare sector. Some of these RQF qualifications may require work experience and practical assessments to learners build hands-on skills. Click on the link below to see our wide range of healthcare training courses, qualifications and programs:

Online Healthcare Training Courses, Programs and Qualifications.

Healthcare Training Courses & Qualifications

Health care professionals require a lot of training, and courses to keep them up-to-date with legislation and skills that help them care for their patients in the best and most qualified ways. Thus the training opportunities for healthcare workers and health care assistants are wide-ranging and includes many levels of qualifications, degrees and certificates to prove the level of professional development achieved.

Healthcare training courses offer theory and principle based skills including approaches to caring as well as specific policies and practices or focus on a particular aspect of provision. Courses in healthcare also cover issues of caring for those with mental health problems, palliative care or examining the role of complementary and alternative medicine.

Healthcare courses are delivered as short healthcare courses for the public, or in-house healthcare courses that are specific to your company, as well as distance learning healthcare courses that individuals study for either alongside their work or in order to further their career in healthcare. Click on the link below to browse our healthcare training courses and qualifications:

Accredited Healthcare Training Courses, Programs, and Qualifications.

Healthcare Mandatory Training Courses & Bundles

The Mandatory Training Group provides mandatory training bundles GPs and GP practice staff, dentists and dental practice staff, NHS professionals, care home workers, domiciliary care staff, mental health workers among many others. Click on the link below to browse our healthcare mandatory training bundles:

Mandatory Training Bundles for Healthcare Professionals.

Which type of mandatory training do you require?

NHS Trusts, nursing locum agencies and purchasing organisations now insist on statutory and mandatory training that is aligned to the ‘Skills for Health’ Core Skills Training Framework (NOT the ‘All in One Day Mandatory Training’). Click on the link below to inf out more about the CSTF aligned training:

Mandatory + Statutory Training – Skills for Health Aligned.

Please ask your agency which type of mandatory training you need. The Mandatory Training Group will not be held responsible if you select the incorrect training course.

How do I book for mandatory training?

To book mandatory training, contact our Support Team on 024 7610 0090 or via Email to discuss your training requirements.

Who is mandatory training for?

All healthcare professionals whether part time or full time or agency workers. Mandatory + Statutory Training is a yearly refresher training and is not suitable for candidates who have no prior healthcare experience.

Mandatory training course content

Statutory and wrong training courses are required annually for most health and social care workers.

The Mandatory Training Group developed this annual mandatory training course for ‘off framework’ nursing/locum agencies and private health and social care organisations.  This statutory and mandatory training course covers the following modules:

  • Equality and Diversity in the Workplace
  • Health, Safety and Welfare at Work (including RIDDOR)
  • Control of Substances Hazardous to Health (COSHH)
  • Information Governance (including Caldicott Principles, Data Security and GDPR)
  • Fire Safety Awareness
  • Infection Prevention and Control
  • Food Hygiene/Food Safety
  • Manual Handling/Moving and Handling
  • Basic Life Support including CPR & AED
  • Safeguarding Adults at Risk (Safeguarding Vulnerable Adults)
  • Safeguarding Children and Young People
  • Conflict Management/NHS Conflict Resolution
  • Lone Working Awareness

Mandatory Training for Healthcare Professionals & NHS Staff

Providing statutory and mandatory training for healthcare professionals is essential for NHS and private sector service providers. Despite budget constraints and time concerns, mandatory training plays a crucial role in ensuring a high level of care to patients.

The Mandatory Training Group training courses outline current guidance across health and social care, with additional learning materials for sector specialisms. To find quality mandatory training courses, click here to see our wide range of specialty training bundles.

What do we mean by mandatory training?

The definition of mandatory training, and indeed statutory training can sometimes be confusing. Many healthcare and social care organisation use the term ‘mandatory training’ as a ‘catch-all’ to cover both mandatory and statutory training. The Royal College of Nursing (RCN) has a useful distinction between these statutory and mandatory training:

What is statutory training?

Statutory training is the training that an organisation is legally required to provide as defined by law or where a statutory body has instructed organisations to provide training by legislation.

What is mandatory training?

Mandatory training is the training that is determined as essential by an organisation for the safe and efficient running to reduce organisational risks and comply with policies, government guidelines. For this article, we will be using ‘mandatory training’ as the catch-all phrase throughout.

So what topics should be covered within mandatory training?

Skills for Health UK Core Skills Training Framework

To help harmonise mandatory training for NHS Trusts and healthcare workers, Skills for Health developed the Statutory/Mandatory Core Skills Training Framework.

This Core Skill Training Framework (CSTF) provides an effective framework upon which training can follow. The subjects in the statutory/mandatory Core Skills Training Framework are as follows:

  1. Equality, Diversity and Human Rights
  2. Health, Safety, and Welfare
  3. NHS Conflict Resolution
  4. Fire Safety
  5. Infection Prevention and Control
  6. Moving and Handling
  7. Safeguarding Adults
  8. Preventing Radicalisation
  9. Safeguarding Children
  10. Resuscitation
  11. Information Governance

The subjects in the core skills training framework all play a key role in the smooth, efficient and effective running of any healthcare organisation. Whether healthcare staff are being trained for the first time or are having their skills refreshed, this knowledge and the techniques provided all hold vital importance in the safety and level of care provided to patients.

Skills for Health have also launched specialist core skills training frameworks in the following topics:

Mandatory Training Adapted to the Workplace

In addition to the guidelines from Skills for Health’s Core Skills Framework, Mandatory training needs to adapt to the needs of the individual workplace, with guidelines available for specialist health and care sectors.

Mandatory Training & the Care Certificate

The Care Certificate is a set of standards for health and social care workers produced with the aim of standardising introductory skills, knowledge, and behaviours. The goal is to ensure compassionate, safe and high-quality care. More information about the Care Certificate can be found here.

The 2013 Cavendish Review found that the preparation of healthcare assistants and social care support workers for their roles providing care was inconsistent. The report recommended the development of a Certificate of Fundamental Care – the “Care Certificate”.

The Care Certificate is for new staff as part of induction. The Care Certificate is not mandatory per se, but there is still an expectation. The Care Quality Commission will look to ensure that whatever the organisation is doing with its training that covers the requirements of the Care Certificate.

This primary audience is Healthcare Support Workers or Adult Social Care Workers. These fields consist of Health Care Assistants, Assistant Practitioners, Care Support Workers and those giving support to clinical roles in the NHS where there is any direct contact with patients. “Care Support Workers” includes the following:

  • Health Care Assistance
  • Assistant Practitioners
  • Those giving support to clinical roles with direct patient contact
  • Care Support Workers consisting of the following:
  • Adult Social Care workers in residential, nursing homes and hospices.
  • Home care workers,
  • Domiciliary care staff

Other social care roles include:

  • Caring volunteers
  • Porters
  • Cooks
  • Drivers with direct contact with patients/ service users.

Mandatory Training for Care Homes & Hospices

It is up to the healthcare provider to ensure staff are qualified, experienced and competent. The topics for mandatory training will be in line with the Care Certificate, with additional training for additional issues such as the Control of Substances Hazardous to Health (COSHH), Caldicott Principles and Food Hygiene. As those working in care homes often go beyond the role of nursing to provide extra support and care to patients, it is especially crucial that they understand aspects such as food safety.

Likewise, knowledge of fire safety can potentially save lives in the event of an emergency. With infection control, this can play a crucial role in ensuring illnesses, bacteria and viruses are not spread throughout a care home, which could prove fatal with vulnerable patients all living under one roof. There would also be the potential for legal cases if an infection was to spread and it was found that staff had not followed necessary training and management procedures.

Mandatory Training for GP Surgeries

In addition to the Core Skills Training Framework (CSTF) surgeries will have their strategies in place for their doctors and nurses. It is expected that each organisation will provide statutory/mandatory training depending on the needs of the practice and their staff.

It is specified under the Health and Social Care Act 2008 that all healthcare providers will have sufficient numbers of staff who are suitably qualified, skilled, and experienced for the visitors to the practice at all times. Some basic examples of training that would be expected at all methods include basic life support, fire safety training, infection control, knowledge of the Mental Capacity Act and Deprivation of Liberty Safeguards, as well as training to an appropriate level for the safeguarding of children and adults who are at risk.

The CQC will undertake inspections to check that staff have the necessary qualifications and skills. They will check when the individual started their employment, what responsibilities they hold, and how the healthcare provider has been seeking to meet the learning needs of their team. They will also examine what training has been conducted and whether they can see evidence of this training. They may ask for this to be demonstrated to them.

Mandatory Training for Nurses

The CQC team will make inspections to check levels of training, and ensure all staff that are working are considered to be experienced, knowledgeable, responsible, qualified, competent, and skilled. They may be required to demonstrate these skills during an inspection, for example, showing that they can administer a vaccine, take samples for the cervical screening programme, take a blood sample, treat minor illnesses, explain the fire safety and evacuation procedures, and demonstrate safe moving and handling of patients.

The Royal College of Nursing (RCN) break down mandatory training into statutory core health and safety and mandatory training options.

Core health and safety awareness and training

This usually includes:

Which courses areas mentioned above in mandatory training?

Mandatory training might include:

Mandatory training in summary

In some cases, due to budget constraints within the NHS or staff being overworked and not having enough time to attend training, mandatory training has been overlooked. However, it is not an area that healthcare organisations can afford to become lax with.

Not only can training help ensure staff meet all necessary criteria and can perform their duties effectively, but it can also play a key role in their confidence. There is a great need for healthcare organisations to allow their staff to get away from clinical constraints to allow them the time to attend mandatory training. This is something that many industry experts are now pushing for.

Health and Social Care Courses

Millions of people make a career out of caring. They get to spend their working life making a real difference to other people’s lives.

The Mandatory Training Group’s training programs and qualifications help to develop the crucial skills that will make your dream career a reality. Whichever path you are looking to pursue, you will find opportunities that will improve your career prospects and give you an incredible insight into what you can expect of your new role. Click on the link below to view our extensive list of health care and social care e-learning courses:

E-Learning for Healthcare and Social Care Providers – UK Accredited.

Healthcare and Social Care Qualifications

There is a vast and far-reaching variety of health and social care courses available for health care and social care professionals. Training courses are designed for specific fields and focus on areas that professionals need skills development and update training in.

Courses are also designed to cater for differing levels of expertise, and start with ‘Introduction to Health and Social Care’ and expand into particular skills. Health care courses embrace all the goods and services designed to promote health, including preventive, curative and palliative interventions.

Social care courses for social workers are designed to cover areas of social problems and integration including neglect and abuse, their causes, their solutions and their human impacts. Further along in healthcare careers, there are training courses designed to help healthcare managers and management to lead and direct their health care teams.

Social Care Training Courses & Training Programs

The Mandatory Training Group provides health and social care courses to improve your skills. Click here to browse our wide range of courses, qualifications, and programs.

Those professionals that work in Health Care and Social Care require frequent training for them to be qualified to work in healthcare or social work. Training and courses are designed specifically for social workers, nurses and health care assistants and as well as providing vital updates, advance delegates professional development and enable a more efficient and effective service.

Browse the list of health and social care courses below and complete information requests for any that may be of interest to you.

Social Care & Social Work training courses

Social work and social care is an essential area of health and social care in the UK. Social workers or social carers provide an invaluable service to people and patients throughout the country. Social work includes caring for patients, caring for people with disabilities, caring for children, and caring for the elderly.

Within social work, training covers areas that develop carers professionally and lead to more effective social carers, more efficient workers and even lead to administrative or management positions.

Social workers may find themselves working in many different areas of social care, for which specific training responsibilities.

Hazard-and-risk-assessment-courses are designed for the type of organisation, which includes open/public social care courses, and for specific care homes in-house social care courses, and for those care workers who want to study alongside their work, there is a variety of distance learning social care courses.

Free Health & Social Care Training Courses

Healthcare courses are vitally important to ensure compliance with legislation and patient safety. Some free health and social care training courses are available in the UK. Typically funded by the NHS or through government sponsorship schemes, these courses give many future physicians and nurses a free entry into this rewarding industry.

Free Health & Social Qare Qualifications

The qualifications which can be gained by attending a free health & social care training course depend on the area studied and range from NVQs to advanced degrees delivered by prestigious universities.

Hosted at dozens of locations within the UK and abroad, most of these training courses involve some element of work-based learning. This means that delegates will learn mostly by completing some experience in a real working environment, allowing them to see first hand exactly how the health and social care industry operates.

Government-funded health & social care training courses typically focus on the essential areas of health and do not cover areas such as beauty therapy or make-up. The courses are usually designed by experienced accreditation bodies, which rely on the expert opinion of real-life practitioners to provide the highest standard of education possible while challenging and inspiring their students.

Free Online Health & Social Care Training Courses

Training providers and universities are relying increasingly on technology to deliver training, even when the area in question is as hands-on as the health and social care professionals. In the present day, it is thus not unusual to find free health and social care courses that are delivered online or by distance learning. Though students will typically need to find placements in health and care organisations near them, these online courses enable them to study the theoretical aspects of any health or social care topic from the comfort of their own home.

Short courses online with free certificates for health & social care.

Statutory, mandatory and specialist training courses

Our statutory, mandatory and specialist training courses comply with UK Legislation and recommended practice –

  • Continuing Professional Development (CPD)
  • Core Skills Training Framework (CSTF)
  • Care Quality Commission (CQC)
  • Health and Safety Executive (HSE)
  • National Institute for Health and Clinical Excellence (NICE)
  • Qualifications and Credits Framework (QCF)

Look below and choose the course that’s right for you

Typical users include:

  • GP Practices
  • Care Homes
  • Health Care Providers
  • Private Practitioners
  • Dental Practices
  • Education establishments
  • Nurses
  • Allied Health Professionals

Preparing to work in adult social care (RQF) FREE qualification

Depending on eligibility, employers in England can claim back £300 from the Workforce Development Fund (WDF) for the TQUK Level 2 Qualification in Preparing to Work in Adult Social Care (RQF).  In effect, this means FREE adult care training.

The Qualified Health & Social Care Induction Package – what is it?

Do you work, or are you looking to work, in the adult health and social care sector? The qualification will develop your knowledge and understanding of critical issues, including:

  • equality and diversity
  • safeguarding
  • duty of care
  • health and safety
  • person-centered approaches
  • handling information.

Are you preparing to work in adult social care?

The Health & Social Care Level 2 Qualification is a qualified route into the industry.  It could be just what you are looking for.  Take this course, and you’ll complete the all-important care certificate, which includes coverage of the required 15 Care standards.

Once finished, you’ll have achieved both the Care Certificate and the TQUK Level 2 Certificate in Preparing to Work in Adult Social Care – Regulated Qualifications Framework (RQF).

Depending on eligibility, employers in England can claim back £300 from the Workforce Development Fund (WDF) for the TQUK Level 2 Qualification in Preparing to Work in Adult Social Care (RQF).  In effect, this means FREE adult care training.

Health & social care training with Free certification

Course assessment

At the end of the course, there’s an online multiple-choice assessment, with instant grading.  To pass, you’ll need at least 80%.  If you don’t pass or you want to improve your grade – don’t worry.  You can retake the test as often as you like, at no extra cost.

Course accreditation

Whether you’re an individual or a business in the health and social care sector, you can take part in our online Continuing Professional Development (CPD) training courses.  These are interactive and accredited, allowing you to obtain certified CPD hours.

Course certification

All our courses are accredited and recognised by the Continuing Professional Development (CPD).  Once you’ve completed your assessment, you’ll be awarded a free accreditation certificate in PDF format. For just £3.99, we’ll send you a hard copy.  For your future reference, we keep all evidence of learning and certification.

Course Format

You’ll receive your online course via your bespoke e-learning portal.   With a user-friendly, interactive online “classroom” style, and downloadable documentation, you’ll find learning is engaging, relaxing and easy.   If you need to, you can pause and then resume your course at any time.

Course Duration

This depends on the level and experience of the individual.  Roughly speaking, a level 1 takes 1 hour, level 2 takes 2 hours and level 3, 3 hours.  With 12 months to finish the course, there’s no pressure to complete.

Tutor support

Our dedicated customer service means we’re with you every step of the way.  Throughout the course, you’ll enjoy unlimited, email support from your tutor.

Course Compatibility

Our responsive designs mean that you can access your course from your desktop, laptop or mobile device. We recommend using the Google Chrome Browser.

Compliant & affordable training for your staff from just £0.99p

Why you’ll love our short courses with FREE certification

  • Our user-friendly interface
  • Certification management
  • Course reminders via email 12 weeks before
  • Records kept indefinitely
  • Help with planning future training needs
  • Multi-Device access on a desktop, laptop, tablet or mobile device
  • Instant evidence compliance with your CQC inspector or management
  • Industry experts write courses
  • Regular course updates
  • Cost effective training
  • High-quality online training
  • Accessible and highly interactive training
  • Certificate awarded on completion of the training course
  • 100% online – no downloads necessary
  • Learners can complete the course in bite-size pieces

Compliant & affordable health and social care training courses for you and your staff from only £0.99p.

Health and Social Care Qualifications and Training Courses

These qualifications are designed to equip learners with the skills and knowledge needed to care for others in a broad range of health or social care settings.

A Diploma in Health and Social Care is flexible to suit all fields of health and social care. Learners can select a pathway that suits their role – for example, working with people with a learning disability, people with dementia or children and young people.

This is the primary qualification required by the Quality Care Commission in England and the Care Councils in Wales and Northern Ireland.

These are the recognised qualifications for care workers and senior care workers in health and social care. To take the Level 3 qualification, you must be working in a care setting already. For the Level 2 qualification, you may have no previous experience, or you might be working in care and want recognition for your current skills.

Care Certificate Training Courses – Online Care Certificate Training

Care Certificate mapping-Level 2 Diploma mandatory units: to access the document, developed to support assessors, please click here

Available to deliver in the following:

  • England
  • Wales
  • Northern Ireland
  • International

Mandatory Training Courses for Health & Social Care

The Mandatory Training Group lists a wide range of compulsory training courses which are suitable for NHS workers such as nurses, doctors, and dentists. These training courses are also beneficial to care staff working in the social care setting such as a CQC registered care home or domiciliary care agency.

We often get asked, “What is the difference between mandatory and statutory training?”. Mandatory training differs from statutory training as they are usually made compulsory by the organisation to ensure their employees are competent to reduce risks, follow guidelines and comply with their policies.

Statutory training is required by law or a regulatory body such as the Care Quality Commission has instructed the organisation to carry the training to meet legislative requirements. Read our in-depth article for more details. Organisations such as the General Medical Council (GMC) and the Nursing & Midwifery Council (NMC) are the regulators in the healthcare sector for doctors and nurses. The Royal College of Nursing (RCN) has provided guidance on the differences between mandatory and statutory training.

Mandatory training requirements may vary depending on the job role and specific responsibilities of the employee. The Care Quality Commission (CQC) can take regulatory action if health and social care providers do not meet the Regulation 18 requirements. It states that staff must receive support, training and personal development necessary for them to carry out their job role.

Employees that have completed mandatory training course previously should undertake annual updates or refresher training to ensure they have the knowledge and understanding of changes in legislation and directives. Yearly refresher training intervals will vary depending on the organisational requirements.

Skills for Health have created the Core Skills Training Framework (CSTF) for healthcare employers which provides guidance, mapping tools and learning outcomes to improve quality, reduce costs, track progress, consistency and standardisation of training.

Mandatory training can be delivered to a group in a classroom environment such as a training centre by an experienced trainer which will cover both the theory and practical elements. Alternatively, you can purchase an online eLearning bundle which starts from around £50 per person, this would be suitable for individuals that need to learn the theory elements.

You should always assess your employees including their training needs, learning styles and identify skills gaps which will help you choose the most suitable delivery method. In most cases these courses provide an all in one solution, providing an overview of all the core essentials such as health and safety, safeguarding training, equality and diversity, moving & handling, fire safety, and conflict resolution.

Health and Social Care Train the Trainer Courses

The Mandatory Training Group is a leading national healthcare train the trainer provider renowned for supporting healthcare trainers. Join over 7,000 Accredited Trainers.

Trainer Courses

We are the UK’s preferred train the trainer provider to many of the largest healthcare organisations and associations who rely on our expert support, standardised compliance training materials, and experience. Our trainer courses assist with compliance of the Care Certificate standards developed jointly by Skills for Care, Health Education England and Skills for Health and in meeting with regulating/inspecting body training requirements.

Does your trainer certificate require updating?
Do you want to be certificated as a registered trainer?

If you are interested in developing new skills or refresh current ones then our train the trainer packages are an excellent investment. Our train the trainer courses support you to design and train in the health and social care sector. This may be as an independent trainer, a company wanting to reduce external training costs or as an in-house trainer wishing to expand your portfolio of subjects offered.

Our courses are aimed at trainers, team leaders, nurses, managers. Although we will go through the requirements for training each subject the responsibility for having competency or gaining workplace competency remains with the delegate.

We offer public courses of small groups or one to one sessions. Let’s know what is best for you.

If you are interested in accredited AET Level 3 training course as an upgrade, the cost is £225+VAT. If you want to book, please get in touch for individual prices as the prices below will be reduced.

Our train the trainer courses ensure that not only do delegates receive a high level of in-depth training but that they also have the qualification and confidence to teach their newfound skills and knowledge to others.

These courses are an excellent investment for any business, helping to reduce training overheads as an entire workforce can become proficient in mandatory areas of training for the price of only one course.

We offer train the trainer courses for every sector, from care to food to fire so we can be sure to find a course to suit you. These courses are delivered in-house at your premises or a venue of your choice.

We aim to tailor our training to your needs and provide you with the best possible training experience. If the particular course which you are looking for is not listed below, please do contact one of our expert training specialists, and us will be happy to help.

Train the Trainer Training Courses & Qualifications

Train the training health professional training courses and qualifications.

The Mandatory Training Group is accredited and approved Train the Trainer course specialist, we deliver a wide range of Train the Trainer courses and qualifications around the UK, Ireland and Abroad on-site at your venue or open courses around the UK.

Many training providers offer open-access to non-accredited Train the Trainer courses, but our years of experience, specifically within the health and social care sector suggests that particular learning needs cannot be met with generic courses that are unaccredited and not specific.

This is why we provide tailor-made Train with the Trainer qualifications which are focused on the specific needs of our partners and based on particular subject areas.


Our Train the Trainer packages are entirely flexible, but here are just two examples of how we might work with you to ensure that you have the appropriate skills, knowledge, and confidence to deliver successful learning.


A traditional classroom-based train the trainer course at a venue of your choice for 3 or more potential trainers. The course will include preparation, course design and presentation skills and will be focused on specific subject areas and organisational learning needs.

We can follow-up the course with further mentorship, advice and support via telephone, Skype and email.


We are currently working on our 2016 open course dates for our Train the Trainer qualifications, therefore, if any of the trainer courses interest you, then please pre-register your interest so that we can inform you of the exact dates once released.

However, you’d like to configure your Train the Trainer package we almost certainly have a solution for you, at a cost that could save you or your organisation many thousands of pounds and provide flexible, tailor-made training options for your staff and service users.


All of our Train the Trainer courses include a subject-specific trainer’s qualification at Level 4, however, if required we do offer the following nationally recognised teaching and assessing qualifications:

  • Level 3 Award in Education and Training (RQF (QCF))
  • Level 4 Certificate in Education and Training (RQF (QCF))
  • Level 3 Award in Understanding the Principles and Practices of Assessment (RQF (QCF))

These qualifications can be taken as standalone modules or can be delivered alongside a subject-specific train the trainer course.

Our subject specific Train the Trainer course selection:


The Mandatory Training Group can provide an accredited Level 4 Health and Safety Compliance Train the Trainer course which is suitable for a range of people including trainers, managers and nominated safety personnel who are responsible for Health & Safety in the workplace and for teaching the subject of Health & Safety, COSHH, Fire Safety, Manual Handling, and Risk Assessments.


Our accredited Level 4 Dementia Train the Trainer course from Guardian Angels Training is suitable for anyone who wishes to teach a wide range of dementia training courses.


This accredited 5 Day First Aid at Work & Defibrillation Train the Trainer (Level 4 qualification) course by Guardian Angels Training is designed to allow you to teach and assess the full range of OFQUAL approved RQF (QCF) Level 2 and Level 3 Award First Aid courses


The Mandatory Training Group’s accredited Level 4 Infection Prevention and Control Train the Trainer courses have been designed to ensure delegates have the required skills to be able to teach Infection Prevention and Control training courses specific to the health and social care sector.


The Mandatory Training Group’s accredited Level 4 Epilepsy Train the Trainer course is suitable for anyone who wishes to teach a fully compliant Joint Epilepsy Training course.


Our Patient Handling or Manual Handling of People Train the Trainers Course covers the required knowledge, skills, and teaching of Moving and Handling of Patients – People Courses and is suitable for individuals wishing to teach a wide range of Manual Handling training courses.


The Mandatory Training Group can provide an accredited Level 4 Train the Trainer course that will provide individuals with the required knowledge, skills, and confidence to deliver a range of Challenging Behaviour (non-physical) training courses.


Accredited Medication of Administration (Level 4) Trainers Course is suitable for all candidates who wish to teach Administration of Medication training courses.


This accredited Safeguarding Vulnerable People Train the Trainer Level 4 Course allows successful trainers to teach a wide range of Safeguarding, POVA and SOVA training courses.

For more information, advice or just a chat about the range of options we offer, get in touch – we’d love to hear from you!

Trainer Packs for Healthcare & Social Care Providers

Thinking about expanding your training portfolio?

Get up to 30% OFF on our Trainer Packs.

PICK ‘N’ MIX any Trainer Packs to access 10% OFF for 4 or more, 20% OFF for 8 or more or 30% OFF for 20 or more Trainer Packs that are ordered at the same time.

Our Trainer Packs assist with compliance of the Care Certificate theory training requirements developed jointly by Skills for Care, Health Education England and Skills for Health and in meeting with regulating/inspecting body training requirements.

Non-refundable: Before purchasing and before ordering, please ensure you have read our Terms and Conditions.

Online Training Programs and Qualifications

Health and Social Care Courses

Browse through our available courses in health and social care to find the perfect course to progress your career. We offer Cache qualifications in health and social care which can be studied online through our virtual campus with expert support throughout your enrolment.

Business and Entrepreneurship for Health & Social Care

Entrepreneurship is the process of designing, launching and running a new company, which is often initially a small business. The people who create these businesses are called entrepreneurs.

Entrepreneurship has been described as the “capacity and willingness to develop, organise and manage a business venture along with any of its risks to make a profit”. While definitions of entrepreneurship typically focus on the launching and running of businesses, due to the high risks involved in launching a start-up, a significant proportion of start-up businesses have to close due to “lack of funding, bad business decisions, an economic crisis, lack of market demand—or a combination of all of these.

A broader definition of the term is sometimes used, especially in the field of economics. In this usage, an Entrepreneur is an entity which has the ability to find and act upon opportunities to translate inventions or technology into new products: “The entrepreneur is able to recognize the commercial potential of the invention and organize the capital, talent, and other resources that turn an invention into a commercially viable innovation.” In this sense, the term “Entrepreneurship” also captures innovative activities on the part of established firms, in addition to similar events on the part of new businesses.

Equality and Diversity

Equality and diversity is a term used in the United Kingdom to define and champion equality, diversity and human rights as defining values of society. It promotes equality of opportunity for all, giving every individual the chance to achieve their potential, free from prejudice and discrimination.

UK legislation requires public authorities to promote equality in everything that they do, also making sure that other organisations meet their legal duties to promote equality while also doing so themselves.

In the UK under the Equality Act 2010, there are specific legal requirements under existing legislation to promote equality in the areas of nine protected characteristics. These are often collectively referred to as the general duties to promote equality.

As the independent advocate for equality and human rights in Britain, a Commission of Equality and Human Rights (EHRC) exists that aims to reduce inequality, eliminate discrimination, strengthen good relations between people and promote and protect human rights. EHRC has a duty to challenge prejudice and disadvantage and promote the importance of human rights, enforcing equality laws on age, disability, gender, gender reassignment, race, religion or belief and sexual orientation and encourage compliance with the Human Rights Act.

What are equality and diversity, and how can we promote them?

What is equality?

Equality is ensuring individuals or groups of individuals are not treated differently or less favourably, on the basis of their specific protected characteristic, including areas of race, gender, disability, religion or belief, sexual orientation and age.

Promoting equality should remove discrimination in all of the aforementioned areas. Bullying, harassment or victimization are also considered as equality and diversity issues.

What is diversity?

Diversity aims to recognise, respect and value people’s differences to contribute and realise their full potential by promoting an inclusive culture for all staff and students.

How can we promote equality and diversity?

We can promote equality and diversity by:

  • treating all staff and students fairly
  • creating an inclusive culture for all staff and students
  • ensuring equal access to opportunities to enable students to participate in the learning process fully
  • enabling all staff and students to develop to their full potential
  • equipping staff and students with the skills to challenge inequality and discrimination in their work/study environment
  • making certain that any learning materials do not discriminate against any individuals or groups
  • ensuring  policies, procedures and processes don’t discriminate

Workplace diversity

Health and Safety Management

Workplace Wellbeing

Occupational safety and health (OSH), also commonly referred to as occupational health and safety (OHS), occupational health,[1] or workplace health and safety (WHS), is a multidisciplinary field concerned with the safety, health, and welfare of people at work. These terms also refer to the goals of this field,[2] so their use in the sense of this article was originally an abbreviation of occupational safety and health program/department, etc.

The goals of occupational safety and health programs include fostering a safe and healthy work environment.[3] OSH may also protect co-workers, family members, employers, customers, and many others who might be affected by the workplace environment. In the United States, the term occupational health and safety is referred to as occupational health and occupational and non-occupational safety and includes safety for activities outside of work.[4]

In common-law jurisdictions, employers have a common law duty to take reasonable care of the safety of their employees.[5] Statute law may, besides, impose other general obligations, introduce specific duties, and create government bodies with powers to regulate workplace safety issues: details of this vary from jurisdiction to jurisdiction.

Health and safety in the workplace

Being safe at work is essential. It is a responsibility shared by both the employer and the employee.

For employers, one of the fundamental principles of workplace health and safety is risk assessment which identifies all the hazards and potential for harm whilst working. For more details on relevant legislation and specific types of risk assessment, visit the Health and Safety Executive website.

Employers must provide information and training on risk at work and safe working practices. Employees must comply with safety requirements at work and take all reasonable precautions to keep safe.

Find out more about:

Health and Safety Mandatory Training Courses


Trusts, nursing agencies and purchasing organisations now often insist on Mandatory Training aligned to the ‘Skills for Health’ Core Skills Training Framework (NOT All in One Day Mandatory Training) which can be found at this link: –

Mandatory + Statutory Training – Skills for Health Aligned

Please ask your agency which type for compulsory training you need. The Mandatory Training Group will not be held responsible if you select the incorrect training course.


To secure your place, you will need to book online. Start by selecting the venue and date on the right-hand side of this page and click the ‘book now’ button to be taken to the booking form. Please be aware, many of these courses fill up quickly!


All healthcare professionals whether part time or full time or agency workers. Mandatory + Statutory Training is a yearly refresher training and is not suitable for candidates who have no prior healthcare experience.


The Mandatory Training Group has developed this Mandatory Training for ‘off framework’ agencies and private organisations.  This Statutory and Mandatory Training Course covers the following modules:

  • Equality and Diversity
  • Health and Safety at Work
  • Control of Substances Hazardous to Health
  • Information Governance (Includes Caldicott Principles)
  • Fire Safety Awareness
  • Infection Control (Includes RIDDOR & COSHH)
  • Food Hygiene
  • Manual Handling – (Includes Practical Session)
  • Basic Life Support including CPR – (Includes Practical Session)
  • Safeguarding Vulnerable Adults (Level 1 & 2)
  • Safeguarding Children (Level 1 & 2)
  • Conflict Management
  • Lone Working

Control of Substances Hazardous to Health (COSHH)

The Control of Substances Hazardous to Health (COSHH) regulations require employers to assess and manage risk relating to chemicals, dust, and microbiological or infectious hazards.

Full risk assessments must be completed to identify risk and measures taken to reduce any risk as far as possible.

Where a significant risk is identified, the following steps have to be considered:

  • Elimination
  • Substitution
  • Containment
  • General ventilation
  • Local exhaust ventilation
  • Personal protective equipment
  • Immunisation

Employers must provide their staff with information and training about these risks and how to manage them.

Where appropriate, regular health checks may be needed to ensure any health effects are identified as soon as possible.

We can advise on health surveillance and immunisation programmes if needed.

For more details about the regulations and how to apply them, see the Health and Safety Executive website.

Manual handling

Manual handling is a common cause of workplace injuries. It can include lifting, pushing, pulling, lowering and carrying. The regulations for manual handling at work require employers to assess and manage risk relating to the moving and handling of loads. Any risk assessment for manual handling must include the following considerations:

  • Load: loads may consist of animals and people, such as patients in a hospital. For inanimate objects, it may be possible to reduce the load by dividing it into smaller loads.
  • Task: what we do with the load. It is this that can create the risk of injury. It is usually how we move the load that causes the problem rather than the load itself. Often, basic equipment, such as a trolley, is sufficient but sometimes much more specialised equipment is required.
  • Environment: includes how we place ourselves within the environment. It is important to make sure that there is sufficient space to move the load safely.
  • Individual capability: an individual’s capability may add to the risk in manual handling. This may be to do with the general physique of the individual or if they have an illness, physical injury or disability which affects their physical capability.

The Health and Safety Executive provides further information on manual handling and a useful guide to manual handling at work.

Pregnancy and work

Managers should perform a risk assessment of a woman’s work when she informs them that she is pregnant.

Physical effort

Employers should reduce heavy physical activities and lifting for pregnant workers where possible, particularly in late pregnancy. However, if a pregnant worker who has been informed of the potential risk wishes to continue, then there are insufficient grounds to impose restrictions against her will.

Working hours

Employers should reduce long working hours for pregnant workers, particularly in late pregnancy. Where possible, hours should be limited to about 40 per week. Again, if a pregnant worker who has been informed of the possible risk wishes to continue, then the employer cannot enforce these restrictions.

Shift work

There is insufficient evidence of a risk to pregnant women to make recommendations to restrict shift work, including rotating shifts or night and evening work. Leaflets about physical and shift work in pregnancy for employers, employees, and healthcare workers give further information. For more detailed information, see the national guideline.

The Health and Safety Executive website gives further advice for new and expectant mothers, their employers and also a brief guide to health and safety for new and expectant mothers who work.

Working with computers

If you use a computer and monitor regularly, you should ensure you understand how to adjust the equipment to provide a comfortable way of working. Your workstation should be assessed; in most workplaces, you carry out this assessment yourself using your Trust or company policy for guidance.

The Health and Safety Executive provides more information for employers about their responsibilities under the display screen equipment (DSE) at work regulations, including details about workstation assessments.
Find out more about display screen equipment on the HSE website

Ensuring an ergonomic workstation – tips for staff

As you turn on our computer, stop and think:

  • Check your posture
  • Sit back in your chair and use the backrest for support
  • Raise your seat to allow you to keep your forearms horizontal and your shoulders relaxed
  • Your wrists should be straight when your hands are on the keyboard?
  • Are your feet comfortable on the floor or do you need a footrest?
  • Remove all obstacles under or around your desk, to avoid awkward postures
  • Ensure your work area is tidy and well organised
  • Can you read the screen? Ensure the viewing distance is comfortable and that there are no problems with glare or reflections
  • Adjust your screen brightness and contrast controls to suit the office lighting level
  • Position your copy stand at the same height and viewing distance as your screen
  • Ensure you stretch and change your posture frequently and use your breaks effectively to perform other tasks
  • If you expect to use a computer regularly, you should have your vision assessed when you start work if you have not seen an optician in recent years

You may be entitled to an eyesight check paid for by your employer to determine the need for special lenses when using the computer. For example, some people, usually those who need reading glasses, may need to have special glasses to use a computer. Check your employer’s policy on the arrangements for this before purchasing any special glasses.
Download HSE leaflet about working safely with display screen equipment

Occupational dermatitis and latex allergy

Work-related skin problems are common, especially on the hands. These can be caused by frequent hand-washing and contact with soaps and chemicals. If you are concerned about your skin and have symptoms, such as redness, dryness or cracking, ask your manager to seek advice from your occupational health service.

If latex is used in your workplace, your employer should have done a risk assessment and taken steps to minimise the risks to your health. For employees who are allergic to latex, avoiding latex will reduce symptoms. Alternative products such as vinyl or nitrile gloves can be substituted.

If you are concerned about skin or respiratory symptoms occurring about latex ask your manager to seek occupational health advice.

For more information about skin problems and latex allergy at work, see the Health and Safety Executive website.

IT and Technology

Health technology is defined by the World Health Organization as the “application of organised knowledge and skills in the form of devices, medicines, vaccines, procedures and systems developed to solve a health problem and improve quality of lives.”[1] This includes pharmaceuticals, devices, procedures, and organisational systems used in the healthcare industry,[2] as well as computer-supported information systems. In the United States, these technologies involve standardised physical objects, as well as traditional and designed social means and methods to treat or care for patients.[3]

Medical technology

Medical technology, or “medtech”, encompasses a wide range of healthcare products and is used to treat diseases and medical conditions affecting humans. Such technologies are intended to improve the quality of healthcare delivered through earlier diagnosis, less invasive treatment options and reduction in hospital stays and rehabilitation times.[4] Recent advances in medical technology have also focused on cost reduction.[citation needed] Medical technology may broadly include medical devices, information technology, biotech, and healthcare services.

The impacts of medical technology involve social and ethical issues. For example, physicians can seek objective information from technology rather than read subjective patient reports.[5]

A significant driver of the sector’s growth is the consumerization of medtech. Supported by the widespread availability of smartphones and tablets, providers can reach a large audience at low cost, a trend that stands to be consolidated as wearable technologies spread throughout the market.[6]

In the years 2010-2015, venture funding has grown 200%, allowing US$11.7 billion to flow into health tech businesses from over 30,000 investors in the space.[7]

Technology in healthcare education

Companies such as Surgical Theater, provide new technology capable of capturing 3D virtual images of patients’ brains to use as practice for operations. 3D printing allows medical companies to produce prototypes to practice on before an operation created with artificial tissue.[8]

Medical virtual reality provides doctors with multiple surgical scenarios that could happen and allows them to practice and prepare themselves for these situations. It also permits medical students a hands-on experience of different procedures without the consequences of making potential mistakes.[9]ORamaVR is one of the leading companies that employ such medical virtual reality technologies to transform medical education (knowledge) and training (skills) to improve patient outcomes, reduce surgical errors and training time and democratise medical education and training.

GDPR compliance checklist for health and social care

The EU GDPR (General Data Protection Regulation) came into effect on 25 May 2018, extending the rights of individuals regarding the collection and processing of their personal data

Health and social care organisations are subject to stricter guidelines on the collection, processing and storage of individuals’ data. The penalty for non-compliance with the GDPR is significantly increased from the powers given to the ICO (Information Commissioner’s Office) under the DPA (Data Protection Act 1998).

For guidance or information on your organisation’s compliance journey, please contact our GDPR experts.

GDPR requirements for healthcare

Under the GDPR healthcare providers need to ensure that they comply with the requirements of public authorities and demonstrate that they are adequately protecting patient information.

Industry organisations need to uphold the integrity of healthcare data, as well as to ensure cyber resilience and business continuity in the event of a data breach.

Healthcare providers and their supply chain must identify and test incident response management plans to protect their core business functions in the event of a cyber incident, thereby preserving critical infrastructure.

GDPR compliance checklist

A checklist has been provided for healthcare organisations following NHS Digital guidance that details the steps needed to achieve compliance and how organisations might look to implement these changes.


Organisations must establish a GDPR compliance programme and demonstrate compliance. Six elements of accountability must be implemented to achieve full GDPR compliance, making this the most comprehensive factor to succeed.

This requires your organisation to:

  • Understand who will be responsible for developing and implementing the programme;
  • Conduct a gap analysis of its compliance posture and act on the results;
  • Establish a timeline for implementation, audit and review;
  • Raise awareness at board level. Ensure that your organisation’s leaders buy into and support the necessary changes required for GDPR compliance;
  • Raise awareness among staff of the changes imposed by the GDPR and their responsibility towards them. Staff involved in collecting, processing or sharing personal and sensitive data will need to be aware of how the changes affect them and what they can do to maintain organisational compliance; and
  • Ensure your IG (information governance) frameworks are GDPR compliant. Revise IG policies and procedures to bring these in line with the GDPR’s requirements. Health and social care organisations are likely to have a head start on this, as recording data prosing activities is a requirement of the DSP (Data Security and Protection) Toolkit.

Keep records of data processing activities

Organisations must understand and audit where personal and sensitive data is stored, processed and shared. All information assets should be linked to an information asset owner.

Data protection by design and by default and DPIAs (data protection impact assessments)

DPIAs help organisations identify, assess and mitigate or minimise privacy risks when a new data processing process, system or technology is being introduced.

DPIAs also support the accountability principle and demonstrate that appropriate measures have been taken to ensure compliance.

Organisations must identify who will be responsible for the DPIA, when they are likely to be needed and revise policies and procedures to support DPIA practices.

Appoint a DPO (data protection officer)

A DPO is mandatory for all public authorities and any organisation that carries out regular and systematic monitoring of data subjects or processing of special categories of data on a large scale.

Organisations need to identify an appropriate individual to act as their DPO and provide adequate resources for them to complete their obligations.

Public authorities may wish to appoint an external DPO, or one that can be shared by several organisations. This applies to smaller organisations, such as single-site care homes or GP services, as long as the DPO is easily accessible for every organisation that is sharing the service.

Identify the lawful basis for processing

Document a legal basis for each processing activity identified through a data audit and data flow mapping.

The most common lawful bases for processing in health and social care are likely to be:

  • Article 6(1e) – Necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
  • Article 9(2h) – Necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services.

Other legal bases include consent, the fulfilment of a contract and the legitimate interest of the data subject.

Detect, report and investigate data breaches

Review your breach notification policy and procedure to ensure specific data breaches are reported to the ICO within 72 hours of your organisation becoming aware of such a breach.

You also need to consider how you will communicate data breaches to the individuals affected where necessary.

Manage additional compliance requirements

  • Demonstrate compliance with consent requirements – Update internal and external communications material and internal processes to support getting verifiable consent that is freely given, specific, informed and unambiguous. Consent obtained either manually or electronically must comply with the standards set out by the GDPR, and there must be clear instructions for data subjects to allow them to revoke consent.
  • Manage children’s rights – If you offer any paid-for online services directly to children, the child must be able to give informed consent, and the privacy statement must reflect the intended audience’s age. Organisations must implement processes to demonstrate that a child’s age has been verified, and that consent was freely given, specific, informed and unambiguous.
  • Comply with more stringent transparency requirements – The GDPR strengthens transparency requirements to support data subjects being adequately informed of the use of their personal information and of their rights, before or at the time their information is collected. Organisations must update their communications material and fair processing information to support this requirement.
  • Support individuals’ rights – Update communications material and internal processes to support data subjects’ rights. This includes the right to rectification, erasure, restriction, data portability and object to their information being processed.
  • Manage SARs (subject access requests)Update your internal processes to provide individuals with access to their personal information. Under the GDPR, SARs should be responded to within one month. The GDPR also requires most SARs to be satisfied free of charge, although a reasonable fee can be charged for administrative costs if the request is unfounded, excessive or repetitive.

Information Management

Information management (IM) is the process of collecting, storing, managing and maintaining information in all its forms. Information management is a broad term that incorporates policies and procedures for centrally managing and sharing information among different individuals, organisations and/or information systems throughout the information life cycle.

Information management may also be called information asset management.

Sales and Marketing

Is having a great product the only requirement to run a successful business? For most companies, the answer is no. Why? Because generating sales requires potential customers to understand that a product exists, what it does, and why it’s better than a competitor’s offering.

The responsibility to communicate that information rests on the shoulders of the marketing and sales teams. Typically, marketing has a predominant role at the beginning of a potential sale. For example, a marketing team may develop a new radio campaign to help spread awareness about a product launch. A sales team works to finalise a deal by communicating directly with leads and addressing their concerns.

Another advantage sales and marketing teams exploit is collaboration. Rather than operating as independent units, robust information and idea sharing between the teams can help improve results and create a seamless experience for prospective buyers.

Here’s a comprehensive overview of the meaning, responsibilities, and techniques of each segment.

Defining Sales and Marketing

Sales include “operations and activities involved in promoting and selling goods or services.”

Marketing includes “the process or technique of promoting, selling, and distributing a product or service.”

Retail Management

Retail is the process of selling consumer goods or services to customers through multiple channels of distribution to earn a profit. Retailers satisfy demand identified through a supply chain. The term “retailer” is typically applied where a service provider fills the small orders of a large number of individuals, who are end-users, rather than large orders of a small number of wholesale, corporate or government clientele. Shopping generally refers to the act of buying products. Sometimes this is done to obtain final goods, including necessities such as food and clothing; sometimes it takes place as a recreational activity. Recreational shopping often involves window shopping and browsing: it does not always result in a purchase.

Mentorship, Coaching and Training

Mentorship is a relationship in which a more experienced or more knowledgeable person helps to guide a less experienced or less knowledgeable person. The mentor may be older or younger than the person being mentored, but he or she must have a certain area of expertise.[1] It is a learning and development partnership between someone with vast experience and someone who wants to learn.[1] Interaction with an expert may also be necessary to gain proficiency in cultural tools. [2] Mentorship experience and relationship structure affect the “amount of psychosocial support, career guidance, role modelling, and communication that occurs in the mentoring relationships in which the protégés and mentors engaged.”[3]

The person in receipt of mentorship may be referred to as a protégé (male), a protégée (female), an apprentice or, in the 2000s, a mentee. The mentor may be referred to as a godfather or godmother[4][5] or a rabbi.[6]

“Mentoring” is a process that always involves communication and is relationship-based, but its precise definition is elusive,[7] with more than 50 definitions currently in use.[8] One definition of the many that have been proposed is:

“Coaching is a form of development in which a person called a coach supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.[1] The learner is sometimes called a coachee. Occasionally, coaching may mean an informal relationship between two people, of whom one has more experience and expertise than the other and offers advice and guidance as the latter learns; but coaching differs from mentoring in focusing on specific tasks or objectives, as opposed to more general goals or overall development”.

Training is teaching or developing in oneself or others, any skills and knowledge that relate to specific useful competencies. Training has specific goals for improving one’s capability, capacity, productivity and performance. It forms the core of apprenticeships and provides the backbone of content at institutes of technology (also known as technical colleges or polytechnics). In addition to the basic training required for a trade, occupation or profession, observers of the labour-market recognise as of 2008 the need to continue training beyond initial qualifications: to maintain, upgrade and update skills throughout working life. People within many professions and occupations may refer to this sort of training as professional development.

Recommendations to novice healthcare teachers about effective teaching of the ‘‘how to do it’’ variety tend to be based on the obvious (‘‘prepare well’’), personal opinion (‘‘this is how I do it’’) and faith (‘‘trust me, I’m a teaching expert’’), rather than looking to see whether we can detect any common themes in the behaviours of the teachers of those learners who are achieving, or indeed, mapping those recommendations against any measures of learning or student progress.

Part of the reason for this is that it is difficult to be certain what actually does influence students’ learning.

Health and Social Care Management

A health and social care management degree is a rewarding choice for anyone aspiring to be a future manager or leader in health or social care.

This health and social care management degree provide the foundation for a variety of careers in the health and social care sector, from working with individuals to managing people. You will gain a sound understanding of the knowledge, skills and principles that will prepare you for employment in your chosen health and social care setting.

You’ll learn about all aspects of an individual’s journey through the health and social care pathway, considering the leadership, management, policy, contemporary issues and practice that influence their experiences. In the final year, you can choose modules to help tailor the degree to meet your career aspirations.

Getting out of the classroom and into the workplace is a vital part of your learning. There are work placements throughout the course, which help you develop a clear picture of the different careers open to you.

The OTHM Level 6 Diploma in Health and Social Care Management is designed to enable learners to develop the knowledge and both generic and vocational employability skills relevant to these sectors. It has also been designed to help learners develop an understanding of the nature of health and social care work so that they can make informed decisions about whether or not they wish to gain employment in these sectors or as part of their current professional development if already working in these sectors. The Health and Social Care Management Diploma provides a thorough grounding in the fundamental concepts and practical skills required in the health and social care sector, and its wide recognition by employers allows progression directly into employment.

Additional Training Courses for Health & Social Care Workers

The Mandatory Training Group provides other training courses, programs and qualifications for clinical and non-clinical staff in healthcare and social care organisations including:

  • Human Resource Management
  • Safeguarding Adults at Risk
  • Safeguarding Children
  • Course Bundle Offers
  • Food Hygiene
  • First Aid at Work
  • Resuscitation Skills
  • Clinical Skills
  • Hospitality
  • Customer Care
  • Housing and Social Services
  • Work Skills Development
  • Mental Health Awareness
  • Mental Health First Aid
  • Mental Health, Dementia & Disability Awareness
  • End of Life Care
  • Teaching and Mentoring Qualifications
  • Microsoft Office Training Courses & Programs
  • Soft Skills Training Courses & Programs
  • Leadership & Management Training Courses & Programs

Health & Social Care Workforce Development

Where will a career in health and social care take me?

Working in the health and social care industry will show you how valued you are. You’ll directly improve and enhance people’s lives every day, and you’ll see the incredible difference you’re making.

Be recognised for the change you’re making, and prepare yourself for a career that’s also about giving back.

If you’ve never worked in the health and social care sector before and you’re looking for a change from your current 9-5, you’ll be ahead of the competition when it comes to applying for roles. Take a step in the right direction and progress your career with job-focussed training to get you where you want to be.

Getting trained in health and social care, you can choose from varied roles, including:

  • Support Worker
  • Clinical Health Care Support
  • Care Assistant
  • Mental Health Care Support

Spend your day making a difference to others and support them into leading independent and dignified life!

About The Mandatory Training Group

Based in the historic city of Coventry, West Midlands (UK), The Mandatory Training Group is the leading UK provider of statutory and mandatory training courses across all sectors including health & social care courses, health and safety training, food safety and food hygiene, safeguarding children and vulnerable adults, first aid at work, leadership and management courses and programs, human resource management, soft skills, communication and career development among many others.

We have also worked with many international organisations to develop and implement mandatory training courses and continuing professional development programs across non-governmental organisations, education and other private and public sector organisations.

Contact our Support Team on 024 7610 0090 or via Email to discuss your healthcare and social care training requirements.

Health & Social Care Training Courses - E-Learning for Health & Social Care - The Mandatory Training Group UK -

Health & Social Care Training Courses, Programs and Qualifications.

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