Care Workers Mandatory Training Requirements

Care Workers Mandatory Training Requirements - CQC Mandatory Training Courses -

Care Workers Mandatory Training Requirements

Care Workers Mandatory Training Requirements in the UK – What are the Mandatory Training Requirements?

Statutory and mandatory training is an essential part of both compliance and personal development when it comes to the health and social care industry. Indeed, many types of training are entirely necessary, whether they are considered statutory/mandatory or not. In this article, we are going to look at mandatory training in the care industry. We will discuss what mandatory training means for care workers, and what it involves when it comes to the care industry.

What is mandatory training for care workers?

It is essential to understand at this stage that the phrase ‘mandatory training’ can mean two things. In cases where mandatory and statutory training is differentiated, mandatory training is the type of training that an employer believes is essential to carrying out the role safely and effectively. However, it is not necessarily legally required or a matter of compliance. Statutory training, on the other hand, is the training that is required by law so that the organisation is meeting their obligations when it comes to governing bodies such as the CQC, or UK legislation such as the Health and Safety at Work etc. Act 1974 (HSWA).

However, in the care industry, it is commonplace for the term ‘mandatory training’ to refer to any kind of training that an employee must complete, whether it is training deemed essential by the employer to carry out the role effectively, or it is training that must legally be completed. If you are unsure about which definition is being used, check with your employer, authority or training provider. However, confusion between the two terms is usually unimportant, as in all scenarios, it means training that has to be taken.

What are the mandatory training requirements for care staff?

For the purposes of this article, we are going to take ‘mandatory training’ to mean any essential training, whether deemed as such by the employer or the law.

It’s essential to be aware that there is and can never be a catch-all list of training requirements for the care industry. This is because there are a considerable number of different roles within the industry, there are various authorities (such as the CQC and local authorities), and of course, there are continual updates to the appropriate legislation and guidance. For example, one local authority may insist on specific food hygiene training for all care home workers, and another may not. Under EU law, individuals must be appropriately trained, but it does not specify how.

With this in mind, we’re going to go through some of the most common types of mandatory training in this industry.

Examples of mandatory care training courses

There is no exhaustive list of mandatory training courses for care staff. The Mandatory Training Group has developed statutory and mandatory training courses for health and social care support workers across various settings.  This statutory and mandatory training course package covers the following modules:

  • Equality and Diversity
  • Health and Safety at Work
  • Control of Substances Hazardous to Health
  • Information Governance
  • Fire Safety Awareness
  • Infection Control
  • Food Hygiene
  • Manual Handling/Moving and Handling
  • Basic Life Support including CPR
  • Safeguarding Vulnerable Adults
  • Safeguarding Children
  • Conflict Management
  • Lone Working

The importance of these care statutory and mandatory training courses are explained below.

Safeguarding adults and children are, of course, critically important to delivering a safe service and being mindful of broader issues of social care. As a result, the Care Quality Commission (CQC) mandates that employees must take the relevant training.

Equality, Diversity and Human Rights

Equality, diversity and human rights are now recognised as being critical issues in health and social care, so much so that training on the matters is generally mandatory as a result of legislation such as the Human Rights Act 1998 and Equality Act 2010.

  • Be able to define the terms ‘equality’, ‘diversity’ and ‘human rights’.
  • Understand how legislation promotes equality, diversity and human rights
  • Recognise the benefits that an inclusive approach can have on society, your organisation and the people you work with.
  • Know how to treat everyone with dignity, courtesy and respect and value people as individuals.
  • Understand how to promote inclusion in your workplace.
  • Know what to do if you have concerns about equality and diversity practices in your organisation.
  • Understand the purpose and benefits of monitoring equalities and health inequalities.

Health, Safety and Welfare

Health and safety is perhaps the most common issue of compliance for all businesses in the country, with the Health and Safety at Work Act 1974 being the main piece of legislation concerned with it. As a result, general training courses on this subject are generally mandatory across the care industry. Related to this is, of course, fire safety, which is hugely important for all health and social care workers.

  • Have a better understanding of health and safety legislation.
  • Have an awareness of health, safety and security, occupational health and wellbeing provision.
  • Know about the risk assessment process in your workplace.
  • Know about the incident reporting process in your workplace.

Conflict Resolution

  • Understand what conflict is, how it arises and how the risk of conflict can be minimised.
  • Appreciate the role of communication in conflict and conflict management.
  • Be able to describe the procedural, environmental and legal context of violence in the workplace.
  • Know what to do if a violent incident occurs and understand what support is available.
  • Be able to describe the role of Local Security Management Specialists in keeping NHS staff safe.

Fire Safety

  • Understand the characteristics of fire.
  • Know the fire hazards in your workplace.
  • Be aware of the importance of fire risk assessments.
  • Practise and promote fire prevention and fire safety.
  • Know how to act in the event of a fire.
  • Be familiar with fire evacuation procedures.

Infection Prevention and Control (Clinical)

Infection prevention and control helps ensure that care workers don’t eventually cause strain on health workers, and protects those in their care. Homes especially can be problematic when it comes to the spread of illness, which is why this training is essential. The Code of Practice on the Prevention and Control of Infection and Related Guidance (2010) is an addition to the Health and Social Care Act 2008.

  • Know how you can contribute to infection prevention and control in your workplace.
  • Be able to demonstrate the standard infection prevention and control precautions relevant to your role, such as hand hygiene, personal protective equipment, exposure to blood and bodily fluids and waste management.
  • Be aware of specific types of healthcare-associated infections, such as MRSA and Clostridium difficile, their symptoms and how they are managed.
  • Understand your responsibility to prevent passing on infections in the workplace.

Moving and Handling (Clinical)

Manual handling issues are responsible for many sick days and long-term health issues amongst staff, which is why manual handling training is one of the most common types of training in all industries. In the care industry, this may be accompanied by training on how to move people safely.

  • Recognise the importance of good back care and identify risk factors that may cause injury.
  • Understand your organisations and your own responsibilities for promoting best moving and handling practices.
  • Understand the factors to be included in a risk assessment and choose suitable risk control strategies.
  • Know where to access additional resources including legislation, local/national policies and guidelines
  • Know how to provide patients with the best quality care, using safe and dignified moving and handling strategies.
  • Understand how communication and risk assessments ensure the safe handling of patients.

Safeguarding Adults

  • Understand the nature of harm to adults at risk and recognise a range of abuse factors, including the risk factors for radicalisation.
  • Understand how healthcare environments can promote dignity and rights through person-centred care to help keep people safe and maximise their decision-making.
  • Know what to do if abuse is suspected, how to respond to alerts and referrals and how to reduce risks after a disclosure, including implementing emergency systems and protective strategies for those who decline services.
  • Be aware of relevant legislation, local and national policies and procedures and local arrangements for multi-agency safeguarding.
  • Understand the purpose of investigations and the roles and responsibilities of the agencies involved, including gathering initial information, the thresholds for investigating and maintaining records and sharing information.
  • Know the actions to take if you experience barriers in alerting or referring to relevant agencies, including how to raise concerns within local whistleblowing policy procedures.

Safeguarding Children

  • Basic Know about child protection issues, including definitions, indicators, legislation, guidance and processes.
  • Understand the importance of children’s rights as reflected in legislation and key statutory and non-statutory guidance.
  • Understand what is meant by child development in the context of safeguarding.
  • Understand the scale of abuse and the types and potential signs of child maltreatment within the context of normal child development.
  • Know how abuse and neglect can impact on children’s development and how to recognise this.
  • Have a greater awareness of the potential risk factors which may increase the likelihood of abuse in children’s lives.
  • Have a greater understanding of the additional vulnerabilities of looked-after children as a result of their experiences of abuse in childhood, and know best how to support them and meet their needs (or to achieve stability and recover from abuse).

Basic Life Support (Clinical)

  • Understand national guidelines and local resuscitation policies and procedures.
  • Know how to recognise and respond to patients with clinical deterioration or cardiorespiratory arrest, escalating care in accordance with local policy.
  • Be able to initiate an appropriate emergency response, including:
  • Initiating and maintaining effective chest compressions
  • Providing basic airway management, i.e. ensure an open airway
  • Initiating and maintaining effective lung ventilations
  • Operating an automated external defibrillator
  • Understand your individual role and responsibilities in responding to an emergency event and working within the limits of your personal capabilities.
  • Know how to apply the local Do Not Attempt Cardiopulmonary Resuscitation policy.

Information Governance

  • Understand the principles of information governance and how they apply in everyday working environments.
  • Understand the importance of data security in health and care organisations.
  • Be familiar with the fundamentals of data protection, confidentiality and the Caldicott Principles, in line with the GDPR.
  • Know how you can apply and maintain information security guidelines within the context of your role, avoiding threats – including cyber threats – to data security and identifying near misses and incidents.
  • Be able to maintain good records in line with information governance principles, and apply best practice in your workplace.
  • Understand the responsibilities of healthcare organisations and individuals under the Freedom of Information Act 2000.

Food safety and hygiene is often a consideration in care homes and ultimately anywhere where people are being served food. As a result, it’s usually seen as mandatory for care staff to undergo at least basic training in this subject, to make sure that safe food is being eaten.

How are these training requirements met?

Large organisations, such as the NHS and other private health and social care providers, will have their internal training teams that are equipped to ensure that all members of staff are fully skilled and knowledgeable, and are up-to-date in matters of compliance. However, it is convenient for many organisations to use outside training providers to meet their needs. Health and social care e-learning is now widely accepted across the sector.

About The Mandatory Training Group

The Mandatory Training Group is the leading UK provider of health and social care mandatory training courses. Since 2012, our experienced teams have created innovative digital learning experiences for healthcare and social care professionals in the NHS and private sector. Click on the links below to find out more about our wide range of e-learning solutions for healthcare and social care providers:

  • Statutory and Mandatory Training Courses for Care Staff
  • Statutory and Mandatory Training Courses for Healthcare Professionals
  • Health and Social Care Statutory and Mandatory Training Courses
  • Online Statutory and Mandatory Training Courses
  • Health and Social Care Train the Trainer Courses

Contact our Support Team on 02476100090 or via Email for more courses relating to the Care Quality Commission (CQC) and other regulatory compliance requirements.

What are the Mandatory Training Requirements for Care Workers?

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