Mandatory Training – What is Mandatory Training?

Mandatory Training – What is Mandatory Training - Mandatory Compliance UK -

Mandatory Training – What is Mandatory Training?

Mandatory Training – What is Mandatory Training? 

What is mandatory training?

In the context of health and social care, mandatory training is training that an organisation determines is essential for safe and efficient practice and in order to reduce organisational risks, comply with regulatory requirements and local policies.

What makes training mandatory?

As defined above, mandatory training is the compulsory training that is determined essential by an organisation for the safe and efficient delivery of services. This type of training helps to reduce organisational risks and comply with government guidelines, local or national policies. Most health and social care organisations use the terms ‘essential training’ or ‘compulsory training’ as a ‘catch all’ phrase to cover both mandatory and statutory training.

Which training courses are mandatory?

In healthcare and social care environments, mandatory training usually includes:

  • Blood transfusion
  • Safeguarding Children and child protection
  • Documentation and record keeping
  • Clinical record keeping
  • Complaints handling
  • Conflict resolution/conflict management
  • Managing violence and aggression (e.g. MVA/MAV/MAPA)
  • Consent
  • Display and screen equipment
  • Equality diversity and human rights
  • Eliminating bullying and harassment
  • Accident/incident reporting
  • Hand hygiene
  • Control of Substances Hazardous to Health (COSHH)
  • Reporting Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR)
  • Infection prevention and control
  • Information governance (Data security awareness)
  • Mental Capacity Act
  • Deprivation of Liberty Safeguards (DoLS)
  • Safeguarding adults at risk
  • Medicines handling and medicines management
  • Medical devices
  • Slips, trips and falls
  • Personal protective equipment (PPE)
  • Cardiopulmonary resuscitation (CPR)
  • Basic life support
  • First aid at work
  • Emergency first aid at work
  • Venous thromboembolism (VTE) awareness
  • Raising concerns and whistleblowing.

When to attend mandatory training

In general, mandatory training should be completed during work time. In some cases, employers may require their staff to attend training updates or refresher training on their days off. In these cases, employees should be given the equivalent time off to compensate for the time spent training.

Those health and social care workers who regularly work night shifts or other unsocial hours should also be allowed time to complete regular mandatory training updates. Legally, any work related training is counted as ‘working time’ under the Working Time Regulations 1998 and as such will count as work when weekly hours are being calculated.

Mandatory training updates/refresher training

All health and social care workers should complete induction training when they start a new job. Induction training covers both mandatory and statutory training modules. Employers should also provide mandatory training refresher courses, commonly known as annual training updates to meet the Care Quality Commission (CQC) requirements for organisational compliance.  usually requires attending annual updates, dependent on the role and organisational requirements.

How often should mandatory training be completed?

Professional organisations such as the Nursing and Midwifery Council (NMC), General Medical Council and Health and Care Professions Council (HCPC) do not set specific requirements stating how often mandatory training must be undertaken or completed. However, these organisations require that registrants remain trained and competent. Each employer is free to set their own protocols and policies on training which all staff are contractually obliged to follow.

Employer obligations for mandatory training

There are a number of frameworks under which employers should be delivering mandatory training. For example, the NHS has an obligation to meet the standards for better health, NHS resolution risk management standards and the Care Quality Commission inspection and regulatory criteria. Training frameworks will vary across organisations depending on:

  • the risks encountered in the clinical/working environment
  • the needs of the workforce
  • standards set by insurers
  • corporate and clinical governance frameworks
  • legal frameworks in place locally
  • country-specific requirements for health and social care training
  • equality and diversity considerations.

Equality and diversity considerations

Under the Equality Act 2010, all employers have a responsibility to eliminate discrimination, harassment and victimisation, and promote equal opportunities for all their staff and service users. In practice, this means employers should consider those protected under the Act when designing and delivering statutory and mandatory training courses and programs.

Making reasonable adjustments for mandatory training

All NHS and other health and social care employers should consider what adjustments can be made for staff who have disabilities. In practice, this may be done by ensuring that the times and locations and delivery of mandatory training courses is suitable and accessible. In addition, the employer should remove any physical barriers, or provide extra equipment or aids where required, to ensure that all staff fully benefit from the training.

Mandatory training policies and procedures

Under the Equality Act 2010, all healthcare and social care employers have a responsibility to ensure that local training policies and practice do not disadvantage or negatively impact protected groups. Examples may include an employer arranging mandatory training sessions/updates only on certain days of the week which might prevent employees with a religious belief or faith from attending.

Those who have a protected characteristic under the Equality Act 2010 or those who are experiencing discrimination should call professional organisations such as the Royal College of Nursing (RCN) or employee representatives for advice and to discuss local support arrangements. Click on the link below to access the Equalities and Human Rights Commission (EHRC) publication:

Your rights to equality at work: training, development, promotion and transfer (EHRC, 2011).

If you are based in Northern Ireland, click on the link below:

Equality Commission Northern Ireland.

Agency and bank worker mandatory training

All locum or agency/bank workers should have contracts with the temporary work agency/locum recruitment agency that outlines outline their right to access essential/ mandatory training courses to ensure that they work in a safe manner.

The most common mandatory training areas covered include:

  • Data security awareness (covering data protection, information governance and Caldicott principles)
  • Health and safety at work
  • Control of Substances Hazardous to Health (COSHH)
  • Fire safety awareness
  • Infection prevention and control
  • Manual handling of objects
  • Moving and handling of people
  • Lone working
  • Safeguarding adults at risk
  • Safeguarding children.

In most cases, commissioners or NHS buying frameworks provide the list of mandatory training courses that should be completed by locum and agency workers, for example the Skills for Health’s UK Core Skills Training Framework (CSTF).

In general, agency/locum and bank workers do not have the statutory right to request ‘time to train’ or paid time off to study that is awarded to permanent health and social care workers.

Other training for locum, agency and bank workers

Generally, agency and bank nurses should receive mandatory training, but in most cases they need to self-fund any further continuing professional development (CPD) and career development. NHS Professionals (NHS bank only flexible workers) can access the majority of their mandatory training courses online. The Mandatory Training Group also provides free statutory and mandatory training courses online for healthcare and social care professionals. Click on the link below to access free and discounted online training courses:

Free Online Mandatory Training Courses for Health & Social Care Professionals.

Professional organisations such as the Royal College of Nursing also provide careers advice to help with nurses with their personal and professional development.

The Mandatory Training Group works in partnership with NHS Trusts and private health and social care providers to run local study days, clinical training workshops, short training courses and seminars at your workplace or any suitable venue in the UK. Click on the link below to see the wide range of in-house training courses and programs:

In-House Health and Social Care Mandatory & Statutory Training Courses.

Please contact our Support Team on 024 7610 0090 or via Email to discuss you organisational training requirements.

Mandatory Training – What is Mandatory Training - Mandatory Compliance UK -

Mandatory Training – What is Mandatory Training? Definition of Mandatory Training – Mandatory Training for Health & Social Care Providers.

Mandatory Training.

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